unable to resolve hostname: No such host is known. (11001)

[Guest2]

I get this when trying to VNC onto a Wyse terminal. I can successfully VNC onto a Wyse box in our office but if I try to get onto one outside our office I get this message.

"unable to resolve hostname: No such host is known. (11001)"

It has nothing to do with Windows firewall because that would be once a user is logged in and Firewall is off by default on all our Citrix servers

I'm using a Wyse box here that was taken from another office, it has the same settings as all other boxes

Does anyone have any clues what could be causing the message?

 

[Guest2]

IP address is set to DHCP on all Wyse boxes. How would i find the IP address of the target machine as they are outside the office and on DHCP. Doing a ping of the terminal name does not find them

Thanks

 

[Guest2]

I was able to VNC onto another local machine inside the office, then ping the client wyse terminals to get the ip addresses. I can now use VNC to get onto the Wyse boxes but a. I dont know some of the old passwords so get authentication failed and b. DHCP will give the clients a new address on new login anyway.

I'm going down to the office in the new year to fix ip addresses to terminals

Thanks all