Hopefully someone will be able to assist with this one.
Friend has a HP computer. It has two 500 Gb hard drives. A month ago the main drive failed completely. He got it replaced and reinstalled Vista.
He then went to put his CD collection back onto the machine via iTunes. The machine started to rip the first track, got a few percent in then skipped it and then shot through the other tracks and failed to rip them.
Same thing happens with Windows Media player.
Faulty DVD Drive? Well he purchased a replacement for £25. I fitted it today for him. Same problem as above.
Both the original drive and the new one are SATA drives. So I swapped out the SATA lead with a different one to rule out a faulty lead. Same problem.
Unplugged the SATA lead from the motherboard and plugged it into another SATA port on the motherboard. Same problem.
Went into device manager and removed the drivers for the DVD Drive - allowed the machine to reboot - it redetected the drives, tried to rip a disc - still getting the same problem.
We've tried at least a dozen discs - all genuine store bought music cd's and whatever permutation of drive / lead / sata port we plug into it just starts ripping and then skips the tracks!
Each of the DVD drives will install software from CD's and will play music via Media Player - the machine will just not rip them to MP3's.
Vista is fully patched and has the latest service pack. He has Norton Internet Security 2011 on the machine and we've used Malwarebytes Antimalware and Spybot search and Destroy - nothing odd is being reported.
Device manager shows no warning triangles with exclaimation marks and everything appears to be working.
So any ideas what is going on?
Friend has a HP computer. It has two 500 Gb hard drives. A month ago the main drive failed completely. He got it replaced and reinstalled Vista.
He then went to put his CD collection back onto the machine via iTunes. The machine started to rip the first track, got a few percent in then skipped it and then shot through the other tracks and failed to rip them.
Same thing happens with Windows Media player.
Faulty DVD Drive? Well he purchased a replacement for £25. I fitted it today for him. Same problem as above.
Both the original drive and the new one are SATA drives. So I swapped out the SATA lead with a different one to rule out a faulty lead. Same problem.
Unplugged the SATA lead from the motherboard and plugged it into another SATA port on the motherboard. Same problem.
Went into device manager and removed the drivers for the DVD Drive - allowed the machine to reboot - it redetected the drives, tried to rip a disc - still getting the same problem.
We've tried at least a dozen discs - all genuine store bought music cd's and whatever permutation of drive / lead / sata port we plug into it just starts ripping and then skips the tracks!
Each of the DVD drives will install software from CD's and will play music via Media Player - the machine will just not rip them to MP3's.
Vista is fully patched and has the latest service pack. He has Norton Internet Security 2011 on the machine and we've used Malwarebytes Antimalware and Spybot search and Destroy - nothing odd is being reported.
Device manager shows no warning triangles with exclaimation marks and everything appears to be working.
So any ideas what is going on?