Unifi Cloud Access

Django x2 · 13 Apr 2019 at 15:11

Hi all,

Been messing with Ubiquiti stuff for a few years and the Cloud Access is something I've never bothered with, but is becoming more of a useful feature. However, for the life of me, it doesn't work and just gives a connection failed error. I use a Draytek router upstream of the switch which obviously isn't a unified gateway, but surely there is a simple way to make this work?

I've enabled the ports on the draytek to ensure traffic can reach the switch, but nothing seems to work, yet I can see it fine in the online controller window.

WJA96 · 13 Apr 2019 at 21:36

If you go to Unifi.ubnt.com and log in with your controller credentials (the controller has to be running on your local system) what happens?

And you are using Chrome browser? I don’t think anything else is supported.

Caged · 13 Apr 2019 at 23:27

I'm pretty sure the cloud access thing is an outbound connection from your controller anyway, so unless you're restricting traffic in that direction there shouldn't be anything you need to do on your firewall.

WJA96 · 14 Apr 2019 at 08:21

My strong suspicion is he wasn’t actually running the controller while he was trying to log in.

The other possibility is that the OP is confusing the cloud hosting option offered by some OcUK competitors with the cloud access to the local controller via UniFi.ubnt.com

Django x2 · 14 Apr 2019 at 10:24

WJA96 said:
My strong suspicion is he wasn’t actually running the controller while he was trying to log in.

The other possibility is that the OP is confusing the cloud hosting option offered by some OcUK competitors with the cloud access to the local controller via UniFi.ubnt.com

Nope the controller is running. I can see it remotely in the portal, but when I click on Launch (in Chrome) I get the error.

See, there it is:

I then click Launch and get Verifying Account, Syncing with Cloud, then Connection Failed.

I'm also not sure what cloud hosting has to do with any of this

pcfarrar · 14 Apr 2019 at 11:35

What is the controller running on?

Django x2 · 14 Apr 2019 at 12:42

pcfarrar said:
What is the controller running on?

Windows server 2012 R2

I've actually just come off live chat with ubiquiti and can't fault their customer service. They've identified that the hosts local database is corrupt and given me a link with details on how to rebuild it. I'll try that tomorrow and see how I get on.