United Utilities - What would you do ?

{SAS}TB

{SAS}TB

{SAS}TB

Soldato
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In summary we recently received a letter from UU advising that they had only formally adopted the surface water drainage system (from the developers) on the housing development where I live in October last year.

However they had still been charging householders a standing charge (for me approximately £75 / year) upto this date, despite the fact that they didn't own and weren't maintaining the drainage.

They advised that they were assessing the level of refund each effected householder is entitled to and would advise of the level of refund and issue a cheque within 2 weeks.

However they are limiting the refund to a maximum of 6 years. The development is 17 years old so some would have been paying this charge for approximately 16 years. I personally have lived there for 14 years and therefore been paying the charge for just over 13 years.

After speaking to the dedicated team for the claim they are obviously reading from a script and taking a " computer says no" approach.

I asked for the complaint (that I should be due a full refund of all monies wrongly paid to them) to be escalated but am sure they will try and fob me off

Does anyone have any suggestions (other than letter box deficating, boxing stance space nuking of UU) as to steps I can take or experience if this type of thing?
 
Solicitor that specialises in getting that sort of thing sorted.
That I should imagine to be a tidy sum?
 
Statute of limitation applies if you don't have any paper evidence; if you have the paper bills going back all those years then I think it doesn't apply (i have some PPI on some c/c from about 12yrs ago I think I ought to dig out of the loft!)
 
Yeap, anything older than 6 years you are out of luck. I recently managed to get some money back from a PPI claim dating back to 2001. There were 4 accounts they managed to find for me but as I was only claiming on the 1 account (the one I had the statements for) that was the only one they were going to pay out on. It was clear to me that they have all the information on the other accounts becuase of the way the PPI settlement was explained to me in the letter but becuase I dont have any information on the other 3 accounts and they are older than 6 years then the bank dont have to give me the information on them.
 
Thanks for the replies. I have read a lot about the six year limitation but also believe that if there is "latent damage" addendum to the statute where (in certain instances) you get three years from discovering the issue to bring a claim with a 15 year long stop date.

The local council and paper are getting involved as well.

Legal argument or not, there is also the moral obligation that they have taken this money from their customers for a service they haven't provided

I'm sure they would be chasing for every penny if it was the other way round
 
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Sounds like its gonna get "legal" Just don't spend more perusing the claim than those costs.:p

Any others that are after the full 17 years? Spoken to the neighbors?
 
Slade2 said:
Yeap, anything older than 6 years you are out of luck. I recently managed to get some money back from a PPI claim dating back to 2001. There were 4 accounts they managed to find for me but as I was only claiming on the 1 account (the one I had the statements for) that was the only one they were going to pay out on. It was clear to me that they have all the information on the other accounts becuase of the way the PPI settlement was explained to me in the letter but becuase I dont have any information on the other 3 accounts and they are older than 6 years then the bank dont have to give me the information on them.
Click to expand...

Have you tried a data protection subject access request to get hold of exactly what information they do hold on you? If they come back with details on just one account, remind them that they have already alluded to holding more information and could you have that too please...
 
Water you say, have you considered calling Erin Brockovich to organise a class action lawsuit? If EB is unavailable try Julia Roberts instead!

To be honest though mate you don't need the money back, and even if you did get it all back you would only waste it on more tat!

On a serious note, has it, during the course of the period been maintained at all?
 
Everyone on the development has had a letter and a lot are calling to complain (UU have a dedicated team working on it) the neighbours are all calling and writing letters

I posted a letter to UU after speaking to their complaints team who were dire

A lot of people have been here well over 6 years and the neighbours parents have been here 17 (one of the first to move in). There are also a lot of people who have up/down sized on the development. We have lived in two houses here - next door in three - wonder if that's an angle of multiple residences over the period

No mate, no maintenance that we are aware of
 
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