Unlocking iPhone 4, catch 22 situation

Someone else would have got your unlock but your phone will still be locked to orange unfortunately mate, it's only brand new phones that will come unlocked out of the box. Replacements will be just as locked as the faulty one you took in
 
PaulyD said:
Someone else would have got your unlock but your phone will still be locked to orange unfortunately mate, it's only brand new phones that will come unlocked out of the box. Replacements will be just as locked as the faulty one you took in
Click to expand...

So apple gives out replacement carrier specific instore?

It seems you are right, been googling and apple just port the carrier setting across when they give out the replacement. :( now what do I do?

Call orange and explain or apple and show them my email that I paid already?
 
Last edited:
Skully said:
Come to my office at lunch, use my iTunes and sim card.

Stop wasting money.
Click to expand...

I would, except Orange is being a PITA.

I rang up and informed them what has happened with regards to a replacement phone from Apple. After on hold for 20 minutes they told me that they can only unlock the phone that is paired with the sim. I told them my IMEI number that i am calling from but they said they are unable to unlock it.

The silver lining is that i got my money back on my account, but from what i have been told, they can unlock any phone they want right?
 
Sounds like Orange are just being difficult!

I had the same issue with an unlock requested being rejected because of having my handset swapped out by Apple. O2 initially rejected my request because the IMEI of my handset didn't match the one they had recorded against my account.

I phoned them up though and explained what had happened and they had no problem in swapping over the IMEIs. I had a text from the later that day advising me that the phone had been unlocked.

I'd suggest phoning Orange again and seeing if speaking to somebody else might give you a different result.
 
scratch said:
Sounds like Orange are just being difficult!

I had the same issue with an unlock requested being rejected because of having my handset swapped out by Apple. O2 initially rejected my request because the IMEI of my handset didn't match the one they had recorded against my account.

I phoned them up though and explained what had happened and they had no problem in swapping over the IMEIs. I had a text from the later that day advising me that the phone had been unlocked.

I'd suggest phoning Orange again and seeing if speaking to somebody else might give you a different result.
Click to expand...

Just did, apparently this 90 days rule applied. The sim has to be paired with the phone for 90 days. Well, I had it for a year ! After much to and fro, she can't budge so I asked to speak to her supervisor.

After being on hold for 10 min, she came back and said "we can see that you have been using your phone for a while so we will make an exception"

Geez, why can't they make that in the actual policy instead of refuse point blank until i ask to speak to someone more senior?
 
You must log in or register to reply here.
Back
Top Bottom