Unsubbing from live

eyetrip · 28 Jun 2010 at 15:48

When the hell did they remove the option to cancel automatic renewal on the live site?

When I got the offer of £1 for 1 month, I thought I'd be nice and pay for that because it was such a decent price, even though I didn't take advantage of it.

Then when I wanted to cancel like I did before, the option has disappeared, so had to spend over 10 minutes on the phone to get it done.

Always intended to come back and sub to live again when I had the time once more, but this just makes me want to not bother, and stick with free MP on PS3.

PS - yes, I know I can get the 1 year cards, but that's not the point.

antijoke · 28 Jun 2010 at 15:51

So you had to wait a whole ten minutes?

Hardly a disaster is it?

Fr0dders · 28 Jun 2010 at 15:53

its business

they make it deliberately hard to cancel. They arent the only company to do it either.

Skillmister · 28 Jun 2010 at 15:58

Yeah i noticed when i changed mine from 1 month to 12 month sub that there was no option for it to not be recurring. Naughty naughty.

Artheas · 28 Jun 2010 at 16:24

Well this thread reminded me to cancel my automatic subscription too.
The call centre may have been abroad, to which i thought 'uh oh' at first, but overall, it was quick and easy to cancel. Friendly call taker too.