unusual problem

iamthenugget · 20 Aug 2015 at 20:09

not sure if this is the correct place but im guessing it could be a hardware problem.

anyways here goes, basically got a new laptop ( compay cq58302sa ) for the children to use but sometimes it can take 2 or 3 mins to load a page and in the case of youtube wont play videos and tells you to restart the device.

every other device in the house runs and connects perfectly fine. i know that the laptop doesnt have the greatest cpu in the world but surely that shouldnt slow down opening webpages to this extent.

does anyone have any ideas as to fix this annoying problem.

im running a fresh install ( today ) of windows 10

mickyflinn · 20 Aug 2015 at 21:58

Use a program called process explorer it will show you if anything is hoging resources.

http://www.downloadcrew.co.uk/article/3447-process_explorer

iamthenugget · 21 Aug 2015 at 08:41

cheers gave that a try and nothing unusual there, cpu usage never really goes above 55% and ram hovers about 40% usage

rodt99 · 21 Aug 2015 at 10:23

Does this happen with different browsers like Chrome, Firefox, Opera? Do you have any filtering software installed that meant ti prevent children from accessing adult content?

5960xNvidiaGamer · 21 Aug 2015 at 11:22

Change to an SSD and problem will likely be solved.

fobose · 21 Aug 2015 at 11:57

XfXGamer2014 said:
Change to an SSD and problem will likely be solved.

I've never had to wait more than a few seconds for a web page to load on a mech hard drive..

5960xNvidiaGamer · 21 Aug 2015 at 12:08

fobose said:
I've never had to wait more than a few seconds for a web page to load on a mech hard drive..

Compared to SSD's they are slow as you know. Changing over to ssd can only help with the browsing speed. Stopped using hdd's myself and I wouldn't go back to them.

mickyflinn · 21 Aug 2015 at 12:15

If your using a wirless connection try conecting the laptop to the internet with a cable and see if it has the same problem.

Try a diffrent web browser like firefox or chrome as mentioned above.

fobose · 21 Aug 2015 at 13:26

It could be a DNS issue. Try connect to OCUK website directly with their ip address: 91.151.218.10 use command prompt to get the IP's of the websites your having trouble with. i.e type ping www.overclockers.co.uk in command prompt and press enter.

XfXGamer2014 said:
Compared to SSD's they are slow as you know. Changing over to ssd can only help with the browsing speed. Stopped using hdd's myself and I wouldn't go back to them.

Not a noticable different to browsing speed, speed loading the browser, yes.

5960xNvidiaGamer · 21 Aug 2015 at 13:59

Well they have made every laptop and desktop noticeably faster for browsing I have seen and used.