Update your checkout system Overclockers! GTX1070 :(

Jestersheepy · 11 Jun 2016 at 13:01

So I ordered my Asus 1070 at 2:57pm yesterday and it said there were 10+ in stock when I placed my order. (20 minutes later there were 2 in stock).
My friend placed his order at 3:12pm.
We both payed via paypal.

His card came today, I wondered where my confirmation emails were for order tracking etc so I called up, turns out because I payed via paypal and paypal took 30minutes to go through I missed out on stock.

Why is a card that is processing a payment for one customer able to be bought by another customer?

So now I have to wait until at least 17th in which I may or may not get my card

On top of that my 780 just fried so I have already been a week waiting for these cards.

Very hesitant buying sensitive stock items from overclockers again.

Gregster · 11 Jun 2016 at 13:04

Yer, that happens at times with any online retailer. Post here for things like that

https://forums.overclockers.co.uk/forumdisplay.php?f=116

Jestersheepy · 11 Jun 2016 at 13:28

Freedom of speech yay :/

Ok, reworded, no that doesn't happen with online retailers, every major retailers have better checkout systems that hold up until the customers payment/order has issues in which the products is then opened up for another customer.

Imagine having an online store where you have hundreds of thousands of customers, how quickly would your stock system break if a product is only given to people who payment gets accepted rather than on 'added to basket'...

Literally someone is going up to you, taking a product out of your basket and giving it to another customer (Even though I was at the checkout and had given them my card).

Edit: Also not going to post in the query/support section of the site as I am discussing/venting an issue with a new card to do with the website I am not asking for support or querying about what I can/want to do.

Rroff · 11 Jun 2016 at 13:32

Gregster said:
Yer, that happens at times with any online retailer. Post here for things like that

https://forums.overclockers.co.uk/forumdisplay.php?f=116

To be frank most retailers reserve/reduce available stock the moment payment details are taken - OcUK should really consider looking into how the system is handling stuff like that as it just disappoints customers otherwise.

Jestersheepy · 11 Jun 2016 at 13:35

Rroff said:
To be frank most retailers reserve/reduce available stock the moment payment details are taken - OcUK should really consider looking into how the system is handling stuff like that as it just disappoints customers otherwise.

Yeah man, it felt like christmas yesterday when it said my payment was taken ('Fullly paid').
Now I feel like **** having to wait without a computer (Which I make my living on) because of a silly error like this.

Aberfala · 11 Jun 2016 at 13:45

For me this plus charging up front for pre-order/out of stock items are the only negatives to buying from OCUK these days.

Everything else about them is great but I always think long and hard before any pre-order as I really dislike paying for something with no guarantee when I'll get it.

Lokken86 · 11 Jun 2016 at 13:51

Once you go to checkout it should be yours. That's what I thought.

koolpc · 11 Jun 2016 at 13:51

You could always wait or get one elsewhere! I agree that the process needs looking at.

Jestersheepy · 11 Jun 2016 at 14:04

koolpc said:
You could always wait or get one elsewhere! I agree that the process needs looking at.

Wish I would have got an email to say they were out of stock, the only way I found out was to call them.

Paymentstatus of your order from 10 Jun 2016 14:57:07
"Your payment status for your order has changed to "Fully paid".
Your order has been paid and you will receive your goods soon."

^ Completely false

koolpc · 11 Jun 2016 at 14:24

Jestersheepy said:
Wish I would have got an email to say they were out of stock, the only way I found out was to call them.

Paymentstatus of your order from 10 Jun 2016 14:57:07
"Your payment status for your order has changed to "Fully paid".
Your order has been paid and you will receive your goods soon."

^ Completely false

I agree that if you had an email such as that one would assume that the goods have been allocated to 'you'.

drunkenmaster · 11 Jun 2016 at 14:34

Mikey C said:
For me this plus charging up front for pre-order/out of stock items are the only negatives to buying from OCUK these days.

Everything else about them is great but I always think long and hard before any pre-order as I really dislike paying for something with no guarantee when I'll get it.

Except you know, the prices. I can't think of almost any item in the past 5 years I haven't saved on by going elsewhere. OCUK had a period of a lot of bad press, bad service, way back, the prices dropped and they were genuinely the best prices for almost everything for 2-3 years, been a hell of a long time since that was true though.

Also as Rroff says, this day and age, actually a decade ago, a well written concurrent system will take an item out of stock and confirm it's allocated before (most other places) taking payment and reflecting reduced stock on the website. A system which allows an item effectively already bought to be purchased again 20 + minutes later is honestly antiquated.

tommybhoy · 11 Jun 2016 at 15:09

Jestersheepy said:
Update your checkout system Overclockers!

+1

Tried to buy from here yesterday, order wouldn't change delivery address@checkout, it kept reverting to another address I use.

arc@css · 11 Jun 2016 at 15:14

I thought this had been sorted out quite a while ago.

Tommy_Here · 11 Jun 2016 at 15:32

Personally if this happened to me I'd cancel and go elsewhere who deserves my money not someone who gives another customer my product that I HAVE PAID for

Schizo · 11 Jun 2016 at 16:07

Jestersheepy said:
having to wait without a computer (Which I make my living on) because of a silly error like this.

You make a living from your computer so you must have a back up computer,graphics card ?

It seems a silly error was also made.

koolpc · 11 Jun 2016 at 19:02

schizo said:
You make a living from your computer so you must have a back up computer,graphics card ?

It seems a silly error was also made.

Not everyone can afford 2 computers or backup components even if they need a pc to earn a living!

Terrorfirmer · 11 Jun 2016 at 19:37

No need to be so dramatic. There's not the only retailer this happens with. You can easily get a 2nd hand card for pennies that will suffice grand in the meantime for basic computer use. You said your 780 just fried...that's hardly OCUK's fault. What would you have done if it fried last week?

LeMson · 11 Jun 2016 at 19:41

Borrow your friends old card.

Jestersheepy · 11 Jun 2016 at 20:00

schizo said:
You make a living from your computer so you must have a back up computer,graphics card ?

It seems a silly error was also made.

I work on video games where I need quite a beefy graphics card, I could have gone with the 980/ti but it made sense to hold out for a week for the 1070 release.

Jestersheepy · 11 Jun 2016 at 20:14

Terrorfirmer said:
No need to be so dramatic. There's not the only retailer this happens with. You can easily get a 2nd hand card for pennies that will suffice grand in the meantime for basic computer use. You said your 780 just fried...that's hardly OCUK's fault. What would you have done if it fried last week?

Not being dramatic at all, just disappointed that I payed for a service I thought could be provided and they couldn't. No a second hard card for pennies will not suffice, I am using heavy unreal 4 work that requires a lot of power.
I never said 780 frying was OCUK's fauly, why are you claiming I did? I am just disappointed, thats all.