UPS - Useless!

Neil79 · 27 Nov 2014 at 19:24

Delivery was due today between 9-7pm, waited till 5pm, phoned them up and they said it will be here by end of day. Looked again at 7pm on their tracking screen, now due tomorrow by end of day. Wasted an entire day of doing nothing and tomorrow looks to be the same. Tomorrow I've got things to do and someone else will have to stay behind and keep a look out

All they could say is " Oh it's just a day delay "

Rage :mad:

Neil79 · 27 Nov 2014 at 19:43

They've pretty much ruined my day, I was going to go out with a family member. Instead I've had that family member who has a disorder screaming at me because they are lost, if I had gone with them this would not have happened.

Never again

Neil79 · 27 Nov 2014 at 19:50

Lopéz said:
Never again? You'll never order anything for delivery again? You are a dramatic thing aren't you?

Never order anything from UPS no

Neil79 · 27 Nov 2014 at 19:51

Glaucus said:
Everyone should use dpd. Online tracking with estimated time slots and choice of safe place etc. Just whish every shop offered dod I wouldn't care if it's a bit mire expensive.

Yeh DPD is very good, never had an issue

Neil79 · 27 Nov 2014 at 19:53

Glaucus said:
It's not even in the same league as the others.
Especially if younsekect safe place, then they will come to you as they are guaranteed to off lad it.

I was just reading their community page, wow so much anger directed at the company. Surprised it's still in business

Neil79 · 27 Nov 2014 at 20:04

topgun06 said:
This seems the other circumstances have exacerbated the situation.

Pretty much, mum has a personality disorder and well it didn't turn out well.

If they just delivered on the day it was due, none of this would've happened

Oh well such is life

Neil79 · 27 Nov 2014 at 20:16

I am now talking to UPS directly, lets see what they have to say

But yeh in future i'll stick with DPD ( ps this delivery today was not organised by me, it was a purchase in mm ). Not the sellers fault, useless couriers

Neil79 · 27 Nov 2014 at 20:20

How much does DPD usually charge for £100-£200 insured items in delivery? I know Royal Mail are very expensive

Neil79 · 27 Nov 2014 at 20:34

Thank you for contacting us regarding your package. I have reviewed the tracking history of your package. I see that your package is still in transit, on time to your location hub. The package has not arrived in your area yet. It is scheduled for delivery tomorrow for the first attempt. Your package just left our hub in Dundee at 6:05 PM local time.

Sincerely,

Corey N.
UPS Social Media Team

So there you have it, they knew full well it wasn't going to arrive today, it hadn't even left the depot yet. It was picked up YESTERDAY!

So not only did they lie stating it was going to be for delivery today via the service, they also lied to me on the phone promising it will be by the end of the day. Checking the current item location would've saved a lot of hassle