Urgent advice needed setting up a email account!

[gizmo1990]

I'm trying to fix a friends email account and am getting a little confused!

He's an aussie over here using bt as his internet provider but he has a email account with his company in Aus.

In his outlook email account setting he has his incoming mail server set to his aus server and (which I think is odd) his outgoing mail server set to his UK bt one.

The problem (and the effect of these setting I'm guessing??) is that when people reply to his emails their replies are sent to his bt account email which he doesn't use!

From what I can see all he needs to do is find out his aus outgoing server settings and place them in the outgoing box??

Is this correct or am I totally wrong?

 

[Burbleflop]

In the account in Outlook, what is his email address set to? I'm guessing it is the UK one. He most likely won't be able to outbound on the Australian server from the UK as he won't be connecting to that server from an IP range that the server will allow relaying from.

It doesn't matter which server is used to send or receive emails, but if the Outlook account as the UK address in it, then any replies will go to that UK account.

 

[gizmo1990]

Thanks for the reply burbleflop.

No his email address is set to his aussie one. Yet it's still having the problem?

Anymore ideas?