Urgent AOL Email help

ticktock · 4 Aug 2008 at 19:19

Right, my mate has just got a new PC base unit. How does he transfer all his AOL email inbox, sent, address etc from the old pc to the new one?

He has put AOL back on his new pc but no inbox, sent messages, addresses etc on there!!

Help!! Ta

LoadsaMoney · 4 Aug 2008 at 21:19

Im confused, they should be there when he signs in, they are not held on his other computer.

ticktock · 4 Aug 2008 at 22:00

LoadsaMoney said:
Im confused, they should be there when he signs in, they are not held on his other computer.

All his old emails, addresses, sent, inbox etc etc?

Fothsn · 4 Aug 2008 at 22:56

they are held on an AOL server not his PC, it’s the same for me I can access my emails on any computer using outlook or using the AOL web interface.

ticktock · 4 Aug 2008 at 23:06

So, if he installs AOL on his new PC, opens it up, all his emails and addresses should be there? Even the ones he has saved etc etc?

Fothsn · 4 Aug 2008 at 23:12

ticktock said:
So, if he installs AOL on his new PC, opens it up, all his emails and addresses should be there? Even the ones he has saved etc etc?

Yes, if he has saved them in the AOL folders not actually on his desktop or hard drive the emails will be there when he puts AOL on his new PC.

I must add I wouldn’t use the AOL software it’s really dire.

ticktock · 4 Aug 2008 at 23:14

What if he has saved them on his old HD? Is there a way to copy / import them into his new pc / AOL?

Fothsn · 4 Aug 2008 at 23:23

ticktock said:
What if he has saved them on his old HD? Is there a way to copy / import them into his new pc / AOL?

Now then that’s a good question

Its being a good few years since I touched the AOL software so I’m not sure how he would go about backing up the emails saved, wouldn’t it just be a case of finding the folder there stored in and backing up that? I think you best send an email to AOL or use the live help and see what they say; no doubt there may be a backup tool.#

Edit/ Are you sure there stored on his harddrive? I'm sure you cant.

ticktock · 4 Aug 2008 at 23:26

Lots are stored in a folder called My PC i think.

Fothsn · 4 Aug 2008 at 23:30

Got an idea, can you get him to sign in at http://www.aol.co.uk/ and check his email folders and see if you can access and see them using the web interface, if you can there aren’t stored on his PC.

ticktock · 5 Aug 2008 at 06:42

But i did notice a folder called 'My PC ' i think and it had other folders in that!! Can he import them to new pc etc?

Sp00n · 5 Aug 2008 at 07:43

Yes, copy them to a cd/dvd/memory stick etc...

ticktock · 5 Aug 2008 at 15:09

How does he then put them into AOL?

LoadsaMoney · 6 Aug 2008 at 22:44

AOL 9 has got this to import them back from Outlook etc..., the AOL Address Book import Assistant :-

http://help.aol.co.uk/email/about-importing-the-csv-and-tab/article/20060816080809990042

Scroll down to find out about it, so if he can get them into Outlook, then he can import them back in, or he may be able to just import them back anyway, worth a try i suppose.

ticktock · 6 Aug 2008 at 22:59

Ok, all sorted now, Cheers.