urgent help needed cant send email to certain person?

[nightrider1470]

Hi, I am trying to email CSl to cancel my couch, they need it in writing or email. I have been trying for the last few days but they keep coming back as failed. I am using outlook to send the email.

Here is the report. Can you advise what I need to do to be able to send emails to everyone, as it seems like something is blocking it?



This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. The following addresses failed:

<[email protected]>

SMTP error from remote server after transfer of mail text:
host mailserver.csl-furniture.co.uk[80.195.69.24]:
554 Service unavailable; Client host [moutng.kundenserver.de] blocked using Barracuda Reputation; http://www.barracudanetworks.com/reputation/?r=1&ip=78.145.91.24


--- The header of the original message is following. ---

Received: from AdminPC (host-78-145-91-24.as13285.net [78.145.91.24])
by mrelayeu.kundenserver.de (node=mreu4) with ESMTP (Nemesis)
id 0MG40o-1VQEbs1Evu-00Esql; Sat, 09 Nov 2013 13:53:38 +0100
From: "The Clifton Villa" <[email protected]>
To: "'Karen Morris'" <[email protected]>
References: <[email protected]>
In-Reply-To: <[email protected]>
Subject: RE: ref Mr Campbell
Date: Sat, 9 Nov 2013 12:53:42 -0000
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_0007_01CEDD4A.B9470200"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: Ac7dPjawxFO39tpeRVCmVR5g7OlWfQAC+GJQ
Content-Language: en-gb
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[Phantom Shadow]

The server used for sending emails has probably been used by someone to send spam and has then ended up on the barracuda reputation blacklist. You would likely need to complain to whoever it is you use for emails and they would need to then go to barracuda to try and get removed from the blacklist.

A workaround would be to send the email from a different account.

 

[mysticsniper]

Why don't you contact the CEO Jason Tyldesley, and see if you get a better response.

[email protected]

 

[prj1865]

I think Phantom is correct in that the email domain you are sending from is blacklisted by Barracuda. Send from a gmail or hotmail account instead.

 

[KIA]

Yep. ISP email blows. Create a webmail account.