Urgent help needed. Tried everything.

Dentheadwba · 23 May 2019 at 18:40

Hi so I've been running my PC wireless for about a year now. Recently moved and was able to use wired ethernet finally! However it won't connect its stuck on an unidentified network and no internet I've tried everything from updating drivers, installing them again. I've even purchased a brand new router from SKY and still no good. I've tried on my Xbox and still same issue. I've reset netsh all of that Jazz and when I took it to scan yesterday I tried their ethernet connection and it worked fine. I've reset router even factory reset it and still no luck. I'm pulling my hair out. Please help.

bledd · 23 May 2019 at 18:57

Disconnect everything.

Now connect this up to both ends of the cable (wall ports I assume) to test the wall ports.

Don't connect it to live equipment (router or pc).

Edit, is this a wire directly to the router ? Or using hard wired in wall connections etc.

Sounds like a cable problem.

Dentheadwba · 23 May 2019 at 19:29

Hi! I've tried multiple cables still to no prevail. It's frustrating as hell.

Steveocee · 23 May 2019 at 20:45

Are you getting an IP?
If you have an IP, can you ping 8.8.8.8?

Dentheadwba · 23 May 2019 at 20:47

Hi. No I'm not getting an IP. Nothing at all. Just stuck on unidentified network and no internet however my wireless works fine. Thank for your help

K.C. Leblanc · 23 May 2019 at 20:48

Are there any static IP addresses set on the PC?
Is the wirless still enabled having both a wireless and wireless connection will produce odd results.

bledd · 23 May 2019 at 21:35

Are you connecting directly to the router?

How long is the cable?

Or through a powerline etc?

Dentheadwba · 23 May 2019 at 23:31

bledd said:
Are you connecting directly to the router?

How long is the cable?

Or through a powerline etc?

Hi bledd I'm connecting my ethernet to back of my router.

Dentheadwba · 23 May 2019 at 23:31

Also its 15m long but I've tried shorter ones.

Dentheadwba · 23 May 2019 at 23:32

K.C. Leblanc said:
Are there any static IP addresses set on the PC?
Is the wirless still enabled having both a wireless and wireless connection will produce odd results.

Hi how would I find this out. I've disabled wifi now.

bledd · 24 May 2019 at 01:02

Take a photo of the setup (the router side, where the cables go in)

Upload it on imgur (free) and post the link here.

Sparx · 24 May 2019 at 16:36

You haven't accidently disabled IPv4 on the Ethernet adapter?

Can you also check the NIC IPv4 settings are all set to Automatic and not Manual?

APM · 25 May 2019 at 14:13

Delete all the known networks from your device then try again.

Zoon · 25 May 2019 at 20:29

Post the output of ipconfig /all in a command prompt - there may be a couple pages, paste it all in a code block - and also open the adapter settings page and post a picture. It will look like this https://i.stack.imgur.com/nUVIz.png - that'll help find anything obvious.