URGENT HELP needed. trojan viruses. Please help.

Nick_593 · 7 May 2014 at 12:46

Hi I need advice/ info/ help urgently.

Problems;
My laptop stared downwards spiraling over past two days. Anti virus has become slow/ non responsive. Access to internet has been blocked. Spam emails in email accounts.

And suspicion automated phone calls to my mobile about payment protection insurance, etc.

I cannot use Norton to resolve the issue and cannot download software from the internet.

Virus scan paused/ slowed down over these files;
Backdoor.Rustock.B
Backdoor.Rustock.A
Infostealer.Snifula.B
There are many other files also

The computer is a Hp Envy i5 running windows 8.

I have no experience with editing system files or removing viruses/ trojans.

I need urgent advice or help on what to do/ how to fix the problem?

Please help!

Duke · 7 May 2014 at 13:23

Download Eset NOD32 trial and Malwarebytes on another PC and burn to CD, so you can install them from that. Uninstall Norton. Install and update those two and scan in normal mode and safe mode (F8 on PC booting). Also worth running CCleaner first to remove all temp files and use the start up manager part of it to remove dodgy looking programs from starting up.

Oh and delete system restore backups.

Dave1240 · 7 May 2014 at 13:57

Windows defender offline
http://windows.microsoft.com/en-gb/windows/what-is-windows-defender-offline

Bitdefender
http://www.bitdefender.co.uk/support/how-to-create-a-bitdefender-rescue-cd-627.html

Hitmanpro kickstart
http://www.surfright.nl/en/kickstart

Kaspersky boot cd
http://support.kaspersky.co.uk/viruses/rescuedisk/

Acronis anti virus
https://kb.acronis.com/content/18647

I use these

.

arknor · 7 May 2014 at 14:17

just download combofix or whatever its called
Edit:
http://www.bleepingcomputer.com/download/combofix/

Fixed my son and stepsons laptops loads with it

Nick_593 · 7 May 2014 at 15:05

Duke said:
Download Eset NOD32 trial and Malwarebytes on another PC and burn to CD, so you can install them from that. Uninstall Norton. Install and update those two and scan in normal mode and safe mode (F8 on PC booting). Also worth running CCleaner first to remove all temp files and use the start up manager part of it to remove dodgy looking programs from starting up.

Oh and delete system restore backups.

Thanks. Why should I delete system restore backups?
Do you mean the harddrive system restore backup that comes with the pc?...

Nymins · 7 May 2014 at 15:07

Nick_593 said:
Thanks. Why should I delete system restore backups?
Do you mean the harddrive system restore backup that comes with the pc?...

Windows will keep system restore points after updates and the like. Its best to delete them in this instance because the virus may also be stored within one of these restore points.

Duke · 7 May 2014 at 18:31

Just Windows System Restore - http://windows.microsoft.com/en-gb/windows/delete-restore-point#1TC=windows-7 for the reasons above

Let us know how you get on. You'll probably need to reset all Internet browsers back to defaults as well, it may have changed your home page settings or security settings.

arknor · 7 May 2014 at 18:47

just run combofix I swear it works everytime I've needed to fix a virus for someone else and can't be bothered to do it manually

Duke · 8 May 2014 at 17:22

How did it go?