Urgent... Help Needed

Schlangers · 1 Sep 2009 at 10:51

Hi Guys,

I require some of your expertise I got up this morning and turned on my pre built computer from OCuk and now I get no signal from the pc to any monitor I have hooked up!!!

Any idea what could have gone wrong?

Schlangers · 1 Sep 2009 at 11:00

Its a Ultima Panther, but has a ASUS GTX 295 instead of a gainward.

Schlangers · 1 Sep 2009 at 11:04

If i do that won't i loose my warranty?

P.S. I cant turn the Pc off using the keyboard

Schlangers · 1 Sep 2009 at 11:07

Okay cheers

Schlangers · 1 Sep 2009 at 11:26

They are going to have it picked up and shipped back.

Schlangers · 1 Sep 2009 at 12:11

I received an email from them that stated if any pins were bent then the warranty would be voided.

However when I first got the system I noticed that a piece of plastic was slightly bent in the second DVI connection but when I hooked up my second monitor all was fine so I didn't report it.

I'am trying to get through to mention it but the lines are busy

Schlangers · 1 Sep 2009 at 13:39

Yes I managed to get through and was told not to worry.

I also asked for the correct GPU to be installed, i.e. Gainward rather than the ASUS that I was given at first, although there is no notable difference between the two I found the Gainward seems to run 20 degrees cooler than the original Geforce

which is nice if i ever become brave enough to attempt an overclock.

Schlangers · 10 Sep 2009 at 18:56

FYI and anybody who was interested at the outcome of this particular case.

I received an email from OCuk telling me that the computer was fine and the rig had NO POST issues, okay no harm done.

I got the computer yesterday in the original cardboard box which is almost destroyed not a good sign... everything started up normally but one of the lower fans was dislodged... presumably during transportation. I used the computer for a while and the restarted and it worked fine, then I switched it off pushed the fan back into place and tuned the rig back on.... low and behold no POST

I looked at it today and undid the screws on the GPU a tad and now it works again

. So happy days, I will have to look out for this problem though, two cables going to the GPU are pressed tightly against the removable side casing which might be causing the problem.

Schlangers · 5 Apr 2010 at 15:47

I'm just bumping this thread, I know it has been sometime but!!! Unfortunately the problems have reoccurred.

I sent back the GPU and today called them to find out if they were going to replace it, but due to a mark on one of the GPU DVI Port (It was there when I got the tower) they could not replace it.

So I asked for a refund so now the whole system is going to be sent back

bad times.

Schlangers · 5 Apr 2010 at 16:18

I was angry at first and still am i guess.

But my brother got his pc from here and had no problems whatsoever, I know its not OC's fault, asus would refuse the card in the condition it was in.

If I get the refund with no problems I guess I would seriously consider looking at another computer from OC....