Urgent help required

Voy06

Voy06

Voy06

Associate
Joined
26 Dec 2005
Posts
743
Location
Liverpool
Hi guys, hoping you can help me.

I connect to BB via Tesco broadband using the Thomson SpeedTouch modem. I have recently bought a Netgear DG834G router. I will not be using the router for wireless connection only wired. Operating system is Windows XP (fully up to date)

I disconnected the speedtouch modem and connected the Router to the PC using the Ethernet cable supplied (everything connected properly as per guides), started the PC up and the PC would not load past the Windows Welcome screen. I restarted a couple of times with no success, at one point I got a black screen stating Windows could not start properly and to either enter safe mode, start windows normally or last good configuration.

I decided to disconnect the Ethernet cable from the PC and start the PC as normal, low and behold the PC loaded as per normal into windows desktop. I then connected the ethernet cable to the PC and the PC froze, mouse wouldn't work, PC just froze. I have now disconnected the router and re-connected the Speedtouch modem and everything is working as it should.

I have never used a router before and never used an ethernet cable.

Any ideas or suggestions greatly appreciated.

Thanks.
 
Sounds like a driver problem with the ethernet device. I'm assuming the Thompson is a USB modem? Check to see if you can find updated drivers for the ethernet device and make sure that there is no conflict etc in Device Manager. Odd really, as ethernet ports hardly ever give trouble.

One other thing to consider is a BIOS setting like Wake-on-LAN or similar. Might want to disable this if enabled (long shot, but might work). Also, not sure if you will get the right response in this forum - seems to be more of a motherboard/OS issue than networking (I know, sounds weird).
 
Hi, yes it is a Thomson USB modem. I have checked the Ethernet NIC in Device Manager, drivers are up to date and status is it working properly.
 
Do you have any other ethernet devices around? Might be worth plugging those in and seeing if it crashes...
 
You could try uninstalling the onboard nic then rebooting and then reinstalling...just incase the drivers are corrupted/faulty....worth a shot :)
 
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