URGENT - NZXT - NO EU Support Available

[pigeonguyuk]

Hi All

Though i would just update everyone about some shocking news regarding NZXT

NO EU Support Available for customers relating to Warranty Parts or products.

Just spend 30mins on Chat support regarding fitment issues of the following products.

NZXT Kraken x60 280mm and the NZXT 810 Switch. In 2012 NZXT revised the Top case mounting to all full support for 240/280/420mm radiators/all in one coolers.
NZXT ended their relationship with there EU parts vendor in OCTOBER 2013, and 4 months later they still havent got a new vendor , nor do they have an ETA. All i got was "soon"



Maybe this is an issue that OCUK can address at their end, having a LARGE range of NZXT products for sale. This probably effects both them and its customers who have warranty issues

 

[pigeonguyuk]

@Danny75

you able to provide me with the email address that you used to deal with the issue please?

 

[pigeonguyuk]

Thaks for all the help and comments so far.

@Darkpilgrim i agree its disgusting way to treat a customer for aftersales service. Probably wont put me off NZXT products as they have good build quality and great functionality.

i could understand more if it was a large bulky product being shipped from the US, but its a top panel less than 5mm think. Letters can be bigger. Shipping wouldnt be overly expensive.

Maybe if OCUK request a bulk parts supplky to assist customer for inhouse aftersales support they may be willing to ship from US to Europe.

 

[pigeonguyuk]

It you buy an Antec watercooler I am here for daily support. I will help you out if you have issues (not that we have many on our coolers)

Wasnt an issue with the watercooler as per say.

The issue was with the actual case itself.

The Screw holes were positioned 20mm apart and the industry standard is 15mm ( could be the opposite, cant remember xD) therefore the old top panel holes wouldnt align correctly with 140/280/420 radiators/


However after a lot of pushing i have now ended up with 2 of the revised top panels. They sent me a tempoary "Gloss Black" one and since then once they got more stock of the "Matt Black"



So if anyone on these forums needs the "new revised nzxt 810 switch" top panel in Gloss black feel free to trust me. All it will cost is the delivery for the panel

New Revised Panel

OLD PANEL

 

[pigeonguyuk]

Its good to hear some positive feedback. Looks like they have pulled the finger out to improve since my issue. which i would like to remind people were a year ago and took months. to sort.

I was put off buying due to this issue. but even with bad customer service its hard to move away from products which have great build quality.