Usable Ram WINDOWS 8

iamjarvis · 1 Feb 2013 at 15:01

i recieved my system from overclockers yesterday and noticed that my ram is displayed wrong.

It came with Windows 8 x64 and 8gb of ram yet it says in the properties that i only have 3.71gb usable. ive looked up the motherboard and its max ram is 32gb.

https://www.overclockers.co.uk/showproduct.php?prodid=FS-315-OE

that is the system i ordered.
hope you can help.

PhillyDee · 1 Feb 2013 at 15:39

Check the BIOS, does it have 8gb displayed on startup?

Also, check in control panel - system (or w/e the Win8 is) to see if installed matches the bios, and also that is defo x64.

d_brennen · 1 Feb 2013 at 15:45

Faulty/loose/missing stick of RAM?

panyan · 1 Feb 2013 at 15:50

PhillyDee said:
and also that is defo x64.

+1

iamjarvis · 1 Feb 2013 at 15:51

ill have a look in the bios to see what the start up rap is.

iamjarvis · 1 Feb 2013 at 16:30

checked the BIOS and it says i have 4gb RAM sticks in either slot....so im confused

d_brennen · 3 Feb 2013 at 01:59

It is 64bit then? You could arrange a return of the whole unit. Alternatively to save on time and hasstle you could open it up and try with each stick individually in the first slot. If both work on their own, try them individually in the second slot. Should weed out a faulty stick/slot

In either case open a support ticket here

troops · 3 Feb 2013 at 02:52

Have you checked in Msconfig, boot, advanced options in case for some reason maximum memory is ticked at 4gb.

OptimaLnrg · 3 Feb 2013 at 09:34

is this anything to do with ram being allocated to the apu?

Blue160 · 3 Feb 2013 at 10:06

If it's a brand new pre built it should be OcUK' s problem rather than yours

Open a thread in the customer service forum or give them a ring on Monday.

d_brennen · 3 Feb 2013 at 18:44

OptimaLnrg said:
is this anything to do with ram being allocated to the apu?

They have 512MB allocated by default. I think the max is 3GB but this is vendor specific

bru · 4 Feb 2013 at 08:28

Ensure you ground yourself, open case, check fitment of all the ram modules, press each module home firmly. reboot and check ram in bios and than again in windows.

Odds are on that this will solve your issues.

fizzy · 4 Feb 2013 at 11:33

This used to pop up on older boards - and solved by activating the "memory remap" option in the bios to get around a known boundary/limitation of old 32 bit systems. Not sure if it exists on new boards but worth checking it.