USB 3.0 not working but powered #Help Required

hixus

hixus

hixus

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Joined
23 Oct 2014
Posts
26
Since carrying out a graphics card driver update my USB 3.0 have stopped working i have tried my WD elements drive in my 2.0 which picks up fine switch over to the 3.0 and it lights up but does not pick it up on the explorer same happens with my ipod.

I have tried updating drivers reboots and recovering windows but nothing..

I currently using windows 7 64bit ultimate.

PC Spec

AMD Phenom II X6 1100T Black Edition 3.3 GHz Socket AM3 6MB Cache Retail Boxed Processor

Asus Crosshair IV Extreme ROG Edition 890FX Socket AM3 Extended ATX Motherboard

CORSAIR high performance Vengeance memory module 16GB (4x4GB) 1600MHz 9-9-9-24, 1.5V

OCZ GameXStream 850W PSU - Silent 120mm Blue LED Fan 4x PCI-E 6x SATA

MSI GTS450 Cyclone OC 1GB GDDR5 Dual DVI Mini HDMI Out PCI-E Graphics Card

Coolermaster HAF X - High Airflow Full Tower
(1 front , 2 top , 1 rear , 1 side – Standard fans )

Corsair CSSD-F120GB3-BK Force Series 3 120GB Solid State Drive - Read 550MB/s, Write 510MB/s

WD 750GB 3.5" SATA-III 6Gb/s Caviar Black Hard Drive - 7200RPM 64MB Cache
Pioneer BDR-S07XLT 12x Internal Blu Ray Writer – Retail

Plextor PX-LB950SA 12x BD-RW with DVD±RW SATA Blu-Ray Drive - Retail Black
 
I deleted the drivers i had saved rebooted then downloaded the latest version of Renesas® Electronics USB 3.0 Host Controller then rebooted and still nothing.

it also doesn't appear in device manager>USB Controllers

cant get my head round why its not working :/
 
Im nearly out of suggestions.

But what i do in a situation like this is re-install and start again.
 
If you mean BIOS update then pick the one with the higher number.

But it shouldnt make much difference unless something has gone wrong. And the USB3.0 controller cant be disabled as you say it works with USB2.0 devices.
 
Sorry I've put it acros unclear on the haf x on the front it has two usb 3.0 and two usb 2.0
I tried my iPod in the 3.0 slot and it's only charges it when before it allowed access... My WD passport is a 3.0 and neither does that work on the 3.0 slot but it does on the 2.0 slot .
 
And this is 100% the board? - http://www.asus.com/uk/Motherboards/CROSSHAIR_IV_EXTREME/specifications/

As from reading the specs it only has USB3.0 on the rear.

SO I am going to assume either the HAFX ports are running through the case, out the back and into the two blue USB3.0 ports on the back of the board

Or!

The HAFX USB3.0 cable is actually connected internally via one of the three USB2.0 headers on the board.
 
Yeah that's right, the way the 3.0's are wired is by 2 blue USB fly leads that connect from the mother board to the front panel of the haf x
 
Try this,

With a device plugged in such as your ipad or something.

Pull those two cables out the rear and then back in.
 
Yeah I tried that, I also disconnected the flying leads that link to the from and connected directly to the back of the motherboard and still nothing, just give me a light on the hard drive indicating power.
 
It looks like I bit the bullet and wiped the hard drive ready to start again hopefully installing the drivers from scratch will solve the issue otherwise there must be an issue with the board.
 
Try the following, Windows USB3 drivers can get messed up. Also check you have not set the ports to charge mode or ROG connect.

  • Disable the USB3 controller in the BIOS
  • Reinstall Windows
  • Redownload all the drivers inc USB3
  • Install inc USB3
  • Enable USB3 in the BIOS
 
fixed :D

It took a lot!!! of time but must thank everyone for their input i tried all of it .You guys were great :)

Updated the bios
air dusted the 3.0 slots
uninstalled windows
updated latest 3.0 driver
disabled it in bios and unabled
and the rog button as mentioned :D

We cracked it and managed to nip the issue i was geting with a blue screen message randomly crashing my pc

driver_irql_not_less_or_equal

so now i can carry on with my life...

and install my new h100i and new corsair fans which is my next project

Thanks Again guys :D
 
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