USB 3.0 With Quest 2

phoenixlager · 13 Jan 2021 at 10:41

Has anybody else had an issue with the Oculus app saying you are not plugged into a USB 2.0 when you are plugged into a 3.1 USB.

I have a ROG Asus B450f motherboard.

It was working fine until last night when it stated I wasnt plugged into a USB 3 port...I hadn't even unplugged anything!!

I have now tried turning the Oculus link cable, plugging it into a USB 3 adaptor, different USB slots, restarting the PC, uninstalling and reinstalling the app, restarting the headset... I am at a loss.

Thanks

Ur round next · 13 Jan 2021 at 10:50

Have you looked in device manager see if theres anything wrong there in the USB sectioon ?

danoliver1 · 13 Jan 2021 at 10:57

I had this last week had to reinstall USB drivers then it worked again.

phoenixlager · 13 Jan 2021 at 11:10

danoliver1 said:
I had this last week had to reinstall USB drivers then it worked again.

Ive tried to update the drivers through device manager but there is not an update. If I uninstall, will they reinstall after a pc restart?

ElliorR · 13 Jan 2021 at 11:27

I had an issue yesterday where it would not go into link mode with the USB plugged in so I did what Roy from The IT Crowd would suggest, turned it fully off and on again, then it worked as normal.

something daft already!! · 13 Jan 2021 at 13:45

phoenixlager said:
Ive tried to update the drivers through device manager but there is not an update. If I uninstall, will they reinstall after a pc restart?

They should even just after clicking scan for hardware changes.

danoliver1 · 13 Jan 2021 at 15:37

Download them off your mother board makers web site then just over write existing.

topgun06 · 14 Jan 2021 at 10:41

I've had a hell of a hassle with this. It has ended in my Quest requiring an RMA. But there are so many things you can try:
Different ports
Different cables
Different drivers
USB power settings
Factory reset of Quest

To be fair to Oculus support, they were very helpful with me and gave plenty of debugging steps. So if you can't get it to work yourself it might be worth getting in touch with them.

Unseul · 14 Jan 2021 at 10:41

Turning the cable around has been said to work too.

zero71 · 14 Jan 2021 at 11:08

Are you using the official cable or a 3rd party? The crazy expensive official cable is said to be more reliable. I had it once, even with the official cable, but rebooting the headset sorted it.

phoenixlager · 14 Jan 2021 at 15:27

I have purchased a 3rd party cable from amazon for 9.99 and it has works great, recognised the USB3 straight away

The official link cable must be faulty. I cannot see any damage to it at all, I've only has it for 9 days.

zero71 · 14 Jan 2021 at 16:14

phoenixlager said:
I have purchased a 3rd party cable from amazon for 9.99 and it has works great, recognised the USB3 straight away

The official link cable must be faulty. I cannot see any damage to it at all, I've only has it for 9 days.

Given how pricey they are, I'm sure you can take it back and exchange it for another.

Pablosammy · 14 Jan 2021 at 21:20

I've had USB issues with both of the Rift S I've owned, it must be an Oculus thing. I thought they'd have sorted it by now, but I've just had to reinstall Windows to get my newly purchased second one to work.

ShiWarrior · 16 Jan 2021 at 20:02

phoenixlager said:
I have purchased a 3rd party cable from amazon for 9.99 and it has works great, recognised the USB3 straight away

The official link cable must be faulty. I cannot see any damage to it at all, I've only has it for 9 days.

so the problem you were having was with the official cable ?

if you bought a £10 cable from amazon, and it works great, get a refund on the official one! and save yourself £60 or what ever

Pablosammy · 16 Jan 2021 at 21:49

Might return my Rift, I'm having to frequently unplug and reinsert the USB cable. It's a PITA.