USB 3 problems

UXB · 21 Jul 2012 at 12:27

So i recently built my new PC and everything is great apart from the two USB 3 sockets on the case, no matter what i plug into them it always says usb device not recognised, the motherboard also has 4 usb 3 slots on the I/O panel and these all work perfectly, i just can't get the ones on the case to work :confused:

here's the case and motherboard i have,

YOUR BASKET
1 x ASRock Z77E-ITX Intel Z77 (Socket 1155) DDR3 Mini ITX Motherboard £123.98
1 x BitFenix Prodigy Mini-ITX Cube Case - Arctic White £64.99
Total : £202.48 (includes shipping : £11.25).

ANDARIAL · 21 Jul 2012 at 13:21

checked that the cables from the front usb3 ports are actually connected?
Sometimes,though rarely they are not plugged into the front pcb/usb port

Nightglow · 21 Jul 2012 at 13:27

Daft question, have you enabled the USB3 controller in the bios?

And have you plugged them into the USB3 header next to the USB2 header & installed the USB3 drivers (ASMedia USB 3.0 driver ver:1.10.1.0) & (Intel USB 3.0 driver ver:1.0.4.220) or later?

Drivers here.

http://www.asrock.com/mb/Intel/Z77E-ITX/?cat=Download

UXB · 21 Jul 2012 at 13:34

They are connected and enabled in the bios, whatever i plug in gets power just not recognised and driver fails to install, i am guessing its a driver error.

Nightglow · 21 Jul 2012 at 13:36

Re install the drivers.

UXB · 21 Jul 2012 at 14:26

Well i have tried uninstalling/reinstalling drivers, got the newest ones from the link and it still refuses to recognise anything :mad:

at least i have 6 more on the I/O panel so i just won't bother with case ones

xbournex · 22 Jul 2012 at 14:01

Do you have both the USB 2.0 connected along with the USB 3.0?

FallshirmjAEger · 22 Jul 2012 at 18:59

Are any problems flagging up in device manager at all?