USB Headset randomly disconnects & reconnects

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Joined
6 Oct 2008
Posts
757
Hey guys,

I've been having this problem for a couple of months now; my USB Headset (HyperX Cloud II) will make a popping sound then disconnect before reconnecting a few seconds later, it seems totally random as at times it won't happen for a few days. The most annoying thing is that after it has reconnected I need to restart most of my running applications for the sound to work again (the sound works instantly as the headset reconnects, not just with some programs) for example I'll have to close and re-open Discord before it'll work there again.

I've actually recently had a replacement headset as the previous had a seperate issue (though also suffered this) also being the HyperX II. My headset prior to these didn't have the issue but didn't have a USB connection.

I've tried both of the front USB ports on my case which I believe are USB 3.0 ports (it's a Corsair 200R case) and this problem persists in either port.

I've googled the issue but hasn't been resolved by doing what my findings have suggested which are:

- Try other USB port (see above)
- Disable USB power turn-off in device manager

My system specs are in the spoiler


i5-4670K 3.40GHz
Gigabyte Z87-HD3 Intel Z87 (Socket 1150)
Seasonic G series 550w '80 Plus Gold'
HyperX 8GB (2x4GB) DDR3 1600 MHz
Gigabyte 1080 GTX

Would appreciate help to identify and resolve this issue :)
 
Do you get the same problem if you connect different usb devices to these ports?

I'm not sure, good question! I'll test this tomorrow by switching the headset & mouse. Mouse will be connected in front port and I'll connect the headset to the rear port that my mouse used without issue. I'll report back as soon as I either notice the headset stops disconnecting, disconnects again or that the mouse disconnects instead.
 
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