Useful info for NTL 10MB users suffering from poor/slow service

machinist · 8 May 2006 at 08:48

If you have any cable modem other than a little blue one with ntl: Home 250 underneath it, and you are getting dropouts/poor performance, then give CS a call and ask for a modem swap.

ntl: Home 100s and 120s cannot fully support 10MB at the moment. Firmware to 'fix' it is still unstable, so I suggest you switch your modem for the 250 - I did, and I got a stable full 10MB connection instantly.

Hope this helps some of you

machinist · 8 May 2006 at 13:18

Phone CS, tell them you have a fault on your cable modem connection, tell them you are not achieving the correct download speeds, tell them to send an engineer out.
When engineer arrives tell him the same story, ask him to swap it for a shiny 250 et voila ! No charge.

machinist · 8 May 2006 at 14:30

P90 said:
well ive just got ntl and ive got an blue one and its crap only get speeds of 9620 d/l and 468 u/l

lol

I've actually downgraded back to 2MB in anticipation of their upgrade (for free) to 4MB down and 400K up ! No brainer in my opinion.

machinist · 8 May 2006 at 16:57

basmic said:
I've heard it won't happen until the end of this year.

I work there - believe you me, it happens early June.

machinist · 8 May 2006 at 17:00

james.miller said:
I must be lucky then. ive had no problems on 10mb with a home100 modem.

Interesting, and you've been getting full 1.2Mbps download speeds ?