Useless courier service, DPD this time

Doco

Doco

Doco

Associate
Joined
16 Aug 2011
Posts
1,569
Location
Ireland
Just have to have a rant about my atrocious experience with DPD recently, I ordered some products from OCUK last Wed. which was posted (2 day delivery) on thursday, being in N.I. you do get used to extended delivery dates but today was the 1st attempted* delivery (using that term very loosely).

Received a text today just after 9 saying my parcel would be delivered between 11.12-12.12 today, great (I thought) then at 12.26 I text a friend - DPD guy is late, I better not get one of these bs you wernt in emails (as you can guess this happened before, 2nd October to be precise), didn't check the tracking for another 20mins because the parcel was only a bit late no big deal, when I finally did check the tracking info at 12.55 it had been updated at 11.40 saying that the parcel had been carded, delivery wasn't even attempted because not only was I in the house but I had a delivery arrive ten minutes earlier at 11.30 and I also do not have the card saying you were not in, tried to contact DPD but the helpline is completely automated and send you into a loop of "you were not in so we were unable to deliver, to repeat this message/track a different..press xyx", called a few different numbers (getting no-where) while also looking trying live chat (which was unavailable at the time), I had tried DPDs make it right team the last time this happened but that was a complete waste of time, the guaranteed a reply within 90mins didnt arrive until 8th October (it was sent on the 2nd) so decided to skip that method this time.

After calling a different number for 20mins I finally got through to a person who I asked to put me through to customer services, the woman on the phone said she would call the depot and see if they could arrange for it to be redelivered today, if not then tomorrow - I informed here that I wouldn't be in the house until after 2pm tomorrow, she came back and informed me they the driver was too far away to turn back now and they couldn't guarantee delivery after 2pm any day this week but the could upgrade* me to saturday delivery, some upgrade that is, complete joke as this is the 2nd time in a row this exact this has happened.
 
If you are having a problem with a courier like that then I would have spoken to the retailer (OCUK) as they would have a contact number for DPD and would be able to raise the complaint.
 
bobbyspangles said:
I won't hear anything bad said about DPD :mad:
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Hey I was the same until recently - would have sworn by them compared to the other courier services but they have quickly dropped in my opinion

cyber69 said:
If you are having a problem with a courier like that then I would have spoken to the retailer (OCUK) as they would have a contact number for DPD and would be able to raise the complaint.
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maybe I should have but my 1st response was just to phone them myself
 
Doco said:
maybe I should have but my 1st response was just to phone them myself
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If a retailer starts to see an increase of customers calling in to complain about their non-delivery they can then have a word with their account manager at the courier to see if there is any issue in a particular region or depot.
 
cyber69 said:
If you are having a problem with a courier like that then I would have spoken to the retailer (OCUK) as they would have a contact number for DPD and would be able to raise the complaint.
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I've tried this twice, once they got hold of the driver and he redelivered the other time they said they just couldn't contact them, worth a try though
 
I had the UPS guy refuse to bring my new breakfast stools upstairs in my building because "they were too bulky". He asked me to come to the lobby and dumped the packages in front of the building and I had to carry them up myself.
 
mistersprinkles said:
I had the UPS guy refuse to bring my new breakfast stools upstairs in my building because "they were too bulky". He asked me to come to the lobby and dumped the packages in front of the building and I had to carry them up myself.
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To be fair to delivery drivers, their responsibility is to get the item to your door, where you then want it is down to you.
These guys have anything upto 100 drops to make in a day, plus collections in the afternoon, it’s little surprise to me that he declined your request.
 
Thekwango said:
First line of OP says 'just want to have a rant'

Don't know why you think OP wants you to do anything.
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Im glad you said that, seen the post this morning and thought the same but, at 6am I thought better of replying because there was a good chance I'd not have come across as anything other than a douche lol.

I dont expect anyone to do anything I just had to vent abit, I think because the exact same thing happened a month ago with the same courier it had me absolutely livid
 
cyber69 said:
If you are having a problem with a courier like that then I would have spoken to the retailer (OCUK) as they would have a contact number for DPD and would be able to raise the complaint.
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Ordered a monitor from a competitor and paid for Saturday delivery as I knew I wouldn't be in on the Friday. Come Friday DPD mailed me with a delivery time that day. Phoned the company I ordered from and they immediately sorted it out with DPD for Saturday delivery. Arrived before 8.30 the next day. Think they (DPD) were trying to pull and fast one and pocket the extra money that I had paid for the Saturday delivery.

A few weeks later I ordered a computer desk via an Amazon marketplace seller that was also delivered by DPD. They guy wasn't sure what the parcel was like so I went to the van and mentioned it was flatpack. He immediately realised that it was at the bottom of the pile, and to my amazement starting roughly moving boxes out of the way, standing on boxes marked fragile, not bothering if parcels fell over. Some nearly fell out of the side door of the van if I hadn't had been stood there to stop them. To this day I am amazed that any parcel delivered by that driver gets there in one piece.
 
Thekwango said:
First line of OP says 'just want to have a rant'

Don't know why you think OP wants you to do anything.
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Yes i read that, but if doesnt want anything then its pointless.

If he wanted to rant he could have just told his cat about it.

If wants constructive feedback, DPD are objectively and factually the “best”uk domestic parcel service. Having highest first time delivery success of any carrier in the UK, industry leading technology, and have a number of consumer and industry awards for cusomer satisfaction.

So they arent useless, he is just unlucky, they have had an issue woth one of the nigh on one million parcels they moved on that given day.

Unlucky O.P.
 
atpbx said:
Yes i read that, but if doesnt want anything then its pointless.

If he wanted to rant he could have just told his cat about it.

If wants constructive feedback, DPD are objectively and factually the “best”uk domestic parcel service. Having highest first time delivery success of any carrier in the UK, industry leading technology, and have a number of consumer and industry awards for cusomer satisfaction.

So they arent useless, he is just unlucky, they have had an issue woth one of the nigh on one million parcels they moved on that given day.

Unlucky O.P.
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GD is the place to rant. You've been about long enough to know that.
 
Scania said:
To be fair to delivery drivers, their responsibility is to get the item to your door, where you then want it is down to you.
These guys have anything upto 100 drops to make in a day, plus collections in the afternoon, it’s little surprise to me that he declined your request.
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normally I buzz them in and then go out to meet them in the stairwell - quicker for them than waiting for me to come down to the building entrance, they generally tend to prefer this... aside from the postman who will just stand in the doorway waiting, sometimes with the wrong person's package as he's seemingly a bit dyslexic and has a habit of getting things like flat number and building number the wrong way around

most of the couriers also seem to have no issue with either leaving a package with a neighbour or popping over to the security office and leaving a package with the guys in there... the postman on the other hand won't even bother trying neighbours but will just leave a red card in the letter box - couriers actually seem to like to make sure the package is delivered on the first attempt (and where I live there is no reason it can't be as there is someone available 24/7 - Royal Mail on the other hand couldn't care less - presumably there are different incentives at play here)

only courier issue I had recently was a guy who didn't even attempt to make a delivery as he supposedly got lost - whereas I suspect he just wanted to clock off
 
DPD are as bad as the rest of them. Watched a DPD van knock a guy off a bicycle the other week, DPD overtook him to turn left. What sort of idiot does that. Probably the same driver that left my parcel in someone else's bin a few years ago.
 
Guess it's just down to the driver.
Ages ago used to help a mate out at parcel farce. We were both careful about packages, but I recall seeing some drivers just slinging stuff in to their van & even some running the belts doing the same.
Shame they don't think about how they'd feel if something they'd ordered turning up damaged, or not turning up at all.

Luckily never had to deal with Yodelhell to my place, but a while ago yodel left a parcel for our shop at the post office because "Shop was closed".
The shop opens at same time as post office, it's also only around 40 feet down the road from the shop...muppets!
 
Never ever had a single problem with DPD. Always found them to be high on perfect.
I get a message saying the delivery will arrive (say) 12:15-13:15 and 95% of the time, the courier (who;'s been working for DPD for several years) will arrive at 12:15 on the dot with a cheerful smile on his face.
 
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