Using EU consumer law to get an Apple replacement?

kissenger

kissenger

kissenger

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So an iOS update just destroyed my iPhone 4S's wifi (tried everything to get it working again, right down to factory setting restore) and I'm out of warranty -- or at least the standard one year warranty they do -- so I might be looking at a hefty replacement cost/new phone cost.

But unless I'm mistaken they are still responsible for fixing or replacing the phone under EU consumer law. That's what it seems to say on their website at least:

http://www.apple.com/uk/legal/statutory-warranty/

I was going to go into my local Apple store where I bought the phone from. Are they likely to give me a replacement free of cost? Anyone got any experience of this kind of thing?

I don't expect these things to last a lifetime, but there's no way it's right that it can break inside of two years and they expect you to foot the bill.
 
I went in today but the genius bar was shut so they told me to book an appointment for later in the week, so fingers crossed I suppose.

What should I do if they tell me they won't exchange it free of charge?
 
Fenris said:
Why is peoples response to situations like this always "LAW LAW LAW", it incredibly hostile and 99% of the time really unreasonable and usually just makes people less likely to want to help you.

Just go into the store, explain your problem politely and see what they can do.

Questioning what laws you can make use of to get your way should be your last resort, not your first.
Click to expand...

I'm not planning on going in there guns blazing talking about consumer law. I just want to know what (if any) my options are if they tell me they won't replace it.
 
I ended up getting a replacement off them. I didn't have to bring up the EU law thing, but when I said I'd like a free replacement out of goodwill the guy came back with one and basically said he had to do it because of EU law anyway.
 
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