Using the phone disconnects broadband

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Joined
9 Nov 2003
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429
Location
nr Stoke
Now there is probably a very easy solution for this problem but I know nothing about how networks/telephone lines work so have probably done something wrong.

We have recently moved house and with it have had a BT line and bt broadband. What I have at the moment is a phone socket downstairs with the home phone plugged into it along with sky. From that socket runs a cable upto my bedroom where I have my computer and my router is plugged into that socket.

When we moved in the upstairs phone line didn't work so I had a little mess around and had ago at wiring it to the socket downstairs. At the moment I have 2 wires into where each one of them goes into A & B and the line which goes upstairs is wired to 2, 3 & 5 at both ends (Hope this makes sense to somebody because I'm confusing myself).

This all seems to work perfectly until we use the phone. The weird thing is that it is possible to use the broadband while the call is in progress just not when first receiving or ending the call.

Anybody know what the problem might be apart from my obvious lack of knowledge on the subject?
 
I have one of those filters on the upstairs socket splitting my phone and pc but just have a 2>1 thingy for the sky and phone downstairs. I take it I need a filter on that aswell even though my dsl isn't plugged into it?
 
Thought it would probably be a simple answer. Have now put one of those filters. Cheers for the help.

/waits patiently next to the phone for someone to ring.
 
(for downstairs socket)socket, extn going upstairs, filter into back of extn, then phone and sky plugged in.
(for upstairs socket) filter plugged in and bb taken off filter.

hope you understand
 
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