Using Unlicensed Cables, Controllers Voids Your PS3 Warranty (!!)

McManicMan · 12 Feb 2007 at 10:41

i posted something like this awhile back but another article has appeared

PS3 owners dealing with broken units have had some problems getting their consoles fixed. The reason? Well, it’s all plain as day for everyone to see in the PS3 Warranty Text:

(2) THE PRODUCT IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES). YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD PARTY PRODUCTS.

In other words: if you didn’t use a PS3-branded or Sony-licensed HDMI cable when connecting up your PS3, you’ve just voided your warranty. This problem was first found be a user over in the AVS Forums who called Sony with a broken PS3. When he told them that he hooked up his console with generic component cables, they told him that his formerly-under-warranty repair would cost him $150. (Fortunately, Target was nicer to him and accepted it as a 90-day return). If you’ve connected your PS3 to your TV with something other than a Sony-branded or licensed cable, and you want to get anywhere with Sony customer service, we can only offer one piece of advice: LIE.

I can understand Sony not offering to repair consoles that are damaged by mod chips or hacks. But “controllers, adaptors, and power supply devices”? That just sounds like Sony is looking for any way it can to wriggle out of liability. Guess it’s time to start looking for the Sony seal of approval on every controller and cable you buy for the console…

JUMPURS · 12 Feb 2007 at 10:44

yawn

THis has happened to a rumoured 1 person. Total nonsense.

MoNkeE · 12 Feb 2007 at 10:47

JUMPURS said:
yawn

THis has happened to a rumoured 1 person. Total nonsense.

But does it state that in the warranty text?

-RaZ

JUMPURS · 12 Feb 2007 at 10:48

MoNkeE said:
But does it state that in the warranty text?

-RaZ

I got no idea the quote isn't in the context of anything.
It is the most ambiguous piece of quoting i have ever seen.
It probably has a phrase like that on the 360 warranty too.

it is a nonsense because if anyone has connected there PS3 to an HD-TV and the PS3 is broken, then Sony must be knocking all of them back for replacements as they don't have a SOny HDMI cable yet and i think the component cables are only out in Japan.

The quote is talking about if you use a 3rd party product and that inturn causes an issue then they wont be liable, which is a pretty much standard part of any warranty.

MoNkeE · 12 Feb 2007 at 10:52

So you have no idea if the warranty actually says that or not, then you say "the 360 probably says it as well"? Really, what are you playing at? STFU if you don't know what you're talking about - simple as that. It may be rumoured it's only happened to one person, but it may also be true. If it's true, it's a bad thing, as there's not really anything wrong with 3rd party peripherals - if it's a false alarm, then no big deal.

You don't have to immediately jump to the PS3's defence and slam the 360 at the same time when you actually have no knowledge on the subject. It's pathetic.

-RaZ

[edit]Hmm, you may be right in saying that it's specific about the failure of a 3rd party tool damaging the PS3 - as you say it's kinda hard to say without seeing the full agreement. If it's outlawing the use of any 3rd party tools, then it's pretty stupid. If it's saying you accept liability if it goes BANG, thus taking out your PS3, it's pretty sensible.[/edit]

wannabedamned · 12 Feb 2007 at 10:53

MoNkeE said:
So you have no idea if the warranty actually says that or not, then you say "the 360 probably says it as well"? Really, what are you playing at? STFU if you don't know what you're talking about - simple as that. It may be rumoured it's only happened to one person, but it may also be true. If it's true, it's a bad thing, as there's not really anything wrong with 3rd party peripherals - if it's a false alarm, then no big deal.

You don't have to immediately jump to the PS3's defence and slam the 360 at the same time when you actually have no knowledge on the subject. It's pathetic.

-RaZ

How about you calm down before spurting the STFU's and Pathetics.

JUMPURS · 12 Feb 2007 at 10:54

MoNkeE said:
So you have no idea if the warranty actually says that or not, then you say "the 360 probably says it as well"? Really, what are you playing at? STFU if you don't know what you're talking about - simple as that. It may be rumoured it's only happened to one person, but it may also be true. If it's true, it's a bad thing, as there's not really anything wrong with 3rd party peripherals - if it's a false alarm, then no big deal.

You don't have to immediately jump to the PS3's defence and slam the 360 at the same time when you actually have no knowledge on the subject. It's pathetic.

-RaZ

The reason i do not know is because i am not at home at this moment in time. So cannot look at the warranty for both machines. Why don;t you have a look? Oh so you don't know what you are talking about!

And my point is no matter what it says in the warranty text, Sony would never try and argue it as a point. So why don;t you STFU!! OMFG!

PS3 suxxors Xbox 360 winzorz

JUMPURS · 12 Feb 2007 at 10:58

MoNkeE said:
So you have no idea if the warranty actually says that or not, then you say "the 360 probably says it as well"? Really, what are you playing at? STFU if you don't know what you're talking about - simple as that. It may be rumoured it's only happened to one person, but it may also be true. If it's true, it's a bad thing, as there's not really anything wrong with 3rd party peripherals - if it's a false alarm, then no big deal.

You don't have to immediately jump to the PS3's defence and slam the 360 at the same time when you actually have no knowledge on the subject. It's pathetic.

-RaZ

[edit]Hmm, you may be right in saying that it's specific about the failure of a 3rd party tool damaging the PS3 - as you say it's kinda hard to say without seeing the full agreement. If it's outlawing the use of any 3rd party tools, then it's pretty stupid. If it's saying you accept liability if it goes BANG, thus taking out your PS3, it's pretty sensible.[/edit]

And Just for you
Here is a quote from the xbox 360 warranty text

This Limited Warranty shall not apply and Microsoft has no liability under this Limited Warranty if the Xbox Product:

is used with products not sold or licensed by Microsoft (including, but not limited to, non-licensed games and game enhancement devices, adaptors and power supply sources) or which are otherwise incompatible;

Link
http://www.xbox.com/en-US/support/systemsetup/xbox360/resources/warranty.htm

My god it sounds almost the exact same!!!

Now please stop the sony bashing!!

MoNkeE · 12 Feb 2007 at 10:59

JUMPURS said:
And my point is no matter what it says in the warranty text, Sony would never try and argue it as a point. So why don;t you STFU!! OMFG!

PS3 suxxors Xbox 360 winzorz

Edited my post after seeing your edits (which seemed to make your view look a lot more balanced, before you jump on the holier-than-thou train).

JUMPURS said:
The reason i do not know is because i am not at home at this moment in time. So cannot look at the warranty for both machines. Why don;t you have a look? Oh so you don't know what you are talking about!

Yeah, difference being, I didn't leap to the defence straight away, nor did I start slating another console. I held no opinion on the subject due to a lack of information, rather than spouting rubbish about the 360 'probably' not having it, which is a pretty strange thing to say when there's no mention of the 360, nor are you even certain it's true.

-RaZ

Joebob · 12 Feb 2007 at 10:59

LOL

ZOMFG! STFU!

Can we get the tone back up to adult levels now?

JUMPURS · 12 Feb 2007 at 11:00

MoNkeE said:
Yeah, difference being, I didn't leap to the defence straight away, nor did I start slating another console. I held no opinion on the subject due to a lack of information, rather than spouting rubbish about the 360 'probably' not having it, which is a pretty strange thing to say when there's no mention of the 360, nor are you even certain it's true.

I said it because it is standard text on most electrical appliances.
Well maybe i should have said any console but since you asked i did then supply similar text on the 360

MoNkeE · 12 Feb 2007 at 11:00

JUMPURS said:
Now please stop the sony bashing!!

Why are you being so defensive about Sony and their PS3? I said nothing untoward against them - you're the one that seems insistant on proving the 360 is just as 'bad'...

I've already explained my views on it in a far less biased form then you...

-RaZ

wannabedamned · 12 Feb 2007 at 11:01

THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT (A) IS USED WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (C) IS MODIFIED, OR TAMPERED WITH; (D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (E) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (F) HAS HAD THE WARRANTY SEAL ON THE PS3TM SYSTEM ALTERED, DEFACED, OR REMOVED. THIS WARRANTY DOES NOT COVER CONSUMABLES (SUCH AS BATTERIES) OR PRODUCTS SOLD "AS IS" OR WITH ALL FAULTS. THIS WARRANTY SHALL ALSO BE VOIDABLE BY SCEA IF (1) SCEA REASONABLY BELIEVES THAT THE PS3TM SYSTEM HAS BEEN USED IN A MANNER THAT WOULD VIOLATE THE TERMS AND CONDITIONS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE; OR (2) THE PRODUCT IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES). YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD PARTY PRODUCTS. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

THIS WARRANTY IS PROVIDED TO YOU IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE PS3TM HARDWARE, WHICH ARE DISCLAIMED HEREUNDER. HOWEVER, IF SUCH WARRANTIES ARE REQUIRED AS A MATTER OF LAW, THEN THEY ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.

OUR SOLE AND EXCLUSIVE RECOURSE IN THE EVENT OF ANY DISSATISFACTION WITH OR DAMAGE ARISING FROM THE USE OF THE PS3TM HARDWARE AND SCEA'S MAXIMUM LIABILITY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PS3TM SYSTEM. EXCEPT AS EXPRESSLY STATED ABOVE, SCEA EXCLUDES ALL LIABILITY FOR ANY LOSS OF DATA, LOSS OF PROFIT, OR ANY OTHER LOSS OR DAMAGE SUFFERED BY YOU OR ANY THIRD PARTY, WHETHER SUCH DAMAGES ARE DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL AND HOWEVER ARISING UNDER ANY THEORY OF LAW, AS A RESULT OF USING YOUR PS3TM HARDWARE. SOME STATES OR PROVINCES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

The Full PS3 warranty

JUMPURS · 12 Feb 2007 at 11:02

MoNkeE said:
Why are you being so defensive about Sony and their PS3? I said nothing untoward against them - you're the one that seems insistant on proving the 360 is just as 'bad'...

I've already explained my views on it in a far less biased form then you...

That wasn't aimed directly at you, just more of the forum in general

wannabedamned · 12 Feb 2007 at 11:03

MoNkeE said:
Why are you being so defensive about Sony and their PS3? I said nothing untoward against them - you're the one that seems insistant on proving the 360 is just as 'bad'...

I've already explained my views on it in a far less biased form then you...

-RaZ

Take a look back over the thread, All JUMPURS said was that the 360 probably had the same in it's conditions too. And he was right. Thats not defending either console, he was bringing into perspective the fact it's probably a common rule

Joebob · 12 Feb 2007 at 11:07

Sounds to me like the kind of thing you would find written into any warranty for electrical products to protect the manufacturer from claims being made after people doing stupid things or trying to connect incompatible hardware etc tbh. Someone has obviousley picked up on it and made it a story to jump on the anti-sony bangwagon is all!

cokecan · 12 Feb 2007 at 11:55

yeah it does sound a bit blown out of proportion and like its just yet more sony bashing. though i wouldnt put it past sony, i dont think they'd do it with the PS3, especially considering they need all the sales they can get. by basically telling people to get screwed if they use an unofficial cable or accessory when their console breaks is just plain silly.

off-topic. lol when ever i see STFU it always reminds me of that counterstrike animated gif image with the girl on the CS forum and that one guy that says to them 2 geeks to STFU noob!

badgermonkey · 12 Feb 2007 at 11:59

Why are Sony or MS bashing threads full of retards?

MoNkeE · 12 Feb 2007 at 12:27

JUMPURS said:
That wasn't aimed directly at you, just more of the forum in general

Gah, sorry - what with not being able to read tone, I thought you were having a snipe at the 360

Apologies to all!

-RaZ

JUMPURS · 12 Feb 2007 at 12:37

MoNkeE said:
Gah, sorry - what with not being able to read tone, I thought you were having a snipe at the 360 Apologies to all!

lol nah its just sometimes the whole anti PS3 tone gets ontop of me sometimes. So appologies if i have offended you too mate.