Utility Warehouse

they came to my mates door, and persuaded his parents to go with them, i think they've capped his download speeds.
 
avoid at all costs...

1) they tell you theres a 30gb bandwidth limit which is in fact, 24:7 including upload - whereas other ISPs dont count off-peak or upload.

2) they try to make you believe that its cheap but for the absolute abysmal service, extra costs that you go over on your bandwidth (no control panel to monitor your current usage)

3) All day now... ive had constant internet disconnects and speed problems, one minute im synching @ 7000kbps, the next im synching at 2000, the next im not even synching at all!

4) Speeds are terrible, used to be with Namesco but then some guy convinced my mum to join them so we get around 0.5mbps - 2mbps speeds most of the time...

5) They shape/throttle/cap every single download you do, not just torrents(which are capped at about 50kb/sec peak times)

6) Check out this traceroute which shows you your ping and if the information you sent actually gets to its destination...

Tracing route to www.bbc.net.uk [212.58.253.74]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 29 ms 27 ms 25 ms lon-th2dgw.mistral.net [217.154.130.44]
3 28 ms 233 ms * ge-4-2.lon-th1br.mistral.net [213.254.191.2]
4 75 ms 26 ms 27 ms ge-11-0-0.lon-th12gw.mistral.net [213.254.191.47]
5 29 ms 28 ms * mistral-bbc-gw0.prt0.rbsov.bbc.co.uk [217.154.155.238]
6 * 26 ms * 212.58.238.133
7 29 ms 29 ms * 212.58.239.222
8 29 ms 28 ms 29 ms www5.cwwtf.bbc.co.uk [212.58.253.74]

Notice the odd high ping spikes i get, and also that 5 times the packets were lost and didnt even reach their destination.

7) Customer service sucks because they actually make you pay 5p/sec to sort out the problems at their end whilst they keep you waiting and charging you until you actually speak to someone

The only good word that you've actually heard about Utility Warehouse is through the distributors that earn money for spreading word that it's good and signing people up... I've actually gotta make a site for a UW distributor... lol

PS. another traceroute :D

Tracing route to www.bbc.net.uk [212.58.253.74]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 96 ms 60 ms 224 ms lon-gs1dgw.mistral.net [217.154.130.37]
3 56 ms * 75 ms ge-4-2.lon-th1br.mistral.net [213.254.191.2]
4 114 ms 90 ms 88 ms ge-11-0-0.lon-th12gw.mistral.net [213.254.191.47
]
5 101 ms 97 ms 95 ms mistral-bbc-gw0.prt0.rbsov.bbc.co.uk [217.154.15
5.238]
6 167 ms 138 ms * 212.58.238.133
7 91 ms 102 ms 90 ms 212.58.239.222
8 111 ms * 90 ms www5.cwwtf.bbc.co.uk [212.58.253.74]
 
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intellix said:
7) Customer service sucks because they actually make you pay 5p/sec to sort out the problems at their end whilst they keep you waiting and charging you until you actually speak to someone
Click to expand...

You have to pay £2.35 a month if you want free Customer Service and Internet Service calls.
Sounds BS but if you save so much money on all your bills then its nothing.

A lot of 'normal' users I know don't use the internet for anything other than browsing so they would definitely benefit from the Broadcall package of £19.99 for phone line and up to 8 meg internet.
 
dmpoole said:
You have to pay £2.35 a month if you want free Customer Service and Internet Service calls.
Sounds BS but if you save so much money on all your bills then its nothing.

A lot of 'normal' users I know don't use the internet for anything other than browsing so they would definitely benefit from the Broadcall package of £19.99 for phone line and up to 8 meg internet.
Click to expand...

you don't save so much money on all your bills at all. you end up spending £10-20 when you go over on your bandwidth... there are other services out there for people who don't use the internet very often. 19.99 is also only if you have LLU enabled...

The people that don't use the Internet often are the naive users that expect their Internet to work all the time without problems which just doesn't happen with Utility Warehouse... I've been failing to load websites all night and getting constant disconnects. The Customer service told me two opposite pieces of information to resolve my connection problems, which still haven't been resolved.

Also...

You also spend £1.50 a month to be in 'The Discount club'... wtf kind of a scam is that?
Other ISPs have control panels that allow you to submit support requests rather than having to talk on the phone, which i prefer.

I also think that its a cheeky to pay a company 5p a minute for support when you already receive the free calls thing due to signing up to all utilities supplied
 
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