VDSL Help Please

bluestu69

bluestu69

bluestu69

Associate
Joined
15 Mar 2019
Posts
5
Hello - I would be very grateful if anyone is able to offer me some help - I should start with the fact I am not particularly technical.

I have been having intermittent dropouts with my VDSL connection and my ISP sent me list of things I should do before they would raise a ticket with BT (the line check showed no faults - just lots of drop outs).

One of these things to try was to replace the filter being used. I don't have a plug in filter as it's built into the faceplate, so I purchased a new faceplate. I was under the impression it would simply being a case of taking the old and replacing with the new one, but when I removed the current faceplate I noticed 2 things:-

1) The orientation of the block where the wires go in was horizontal in the existing faceplate and horizontal on the new one (I guess this probably doesn't make much difference).
2) There were no wires going into the faceplate on the existing plate - they instead go into the back part of the box.

For now I've returned everything back as it was as I wanted to get a view on whether this was a normal setup.

I've attached a couple of pictures.

1. Is the back part of the old faceplate where the wires go in
https://flic.kr/p/24A1gyB
2. Is the reverse of the old faceplate
https://flic.kr/p/Rrb4PP
3. Is the front of the old faceplate
https://flic.kr/p/2dNEyta
4. Is the front of the new faceplate
https://flic.kr/p/2dNEyta
5. Is the reverse of the new faceplate
https://flic.kr/p/2dNEyCt
 
Hello - thanks for the relply.

The line comes from an underground duct.

There is an extension but its not used so i could remove the wires you reference.

The bit that surprised me was that there was no wires in the front part of the old faceplate but from your reply it doesn’t sound like there needs to be?
 
Well I removed the 2 wires (blue with white bands and white with blue bands), leaving the black and red wires in place. No phone signal.
So I reconnected as it was at the start, but this time with the new vdsl faceplate and everything works as before.
Sorry i dont gave a multi meter so can’t check the voltage but i guess the above indicates there is something going on with those 2 wires.
 
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