Vertagear support, crap?

[kindai]

Fired them an email a week ago, and created a support ticket yesterday as my SL5000, despite only being a year old, has started making some 'orrible noises when sitting on it.

Haven't heard anything back from either so far...

 

[kindai]

It's outside the 1 year (1 year and a month) so ocuk have asked me to go to them directly

 

[kindai]

They were going to see if they had any spare tilt mechanisms, but seems not.

Still nothing from vertagear, shocking really. Won't be buying from them again.

 

[kindai]

Well ocuk once again showing why their customer support is second to none, theyve sent out a replacement mechanism!

Appalling show by vertagear.