Very low VM Speeds

S.A.S

S.A.S

S.A.S

Associate
Joined
10 Jan 2009
Posts
756
Location
London
i was told to post here for good advice so here goes



i have the VM 10MB package and i have been been getting under or just over 1MB for the past week. i was thinking of just bumping up to their 50mb package to save the frustration.

any help on how this could be? i contacted VM and they sent me a new router and it has not improved and they don't know why my speeds are so slow.

prior to this i did get around 6-8MB but for the past week it hasn't budged

maybe some other useful info:

Downstream Status

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : 0.9 dBmV
Downstream SNR : 27.2 dB


Operation Configuration

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1
 
Last edited:
Try taking the router out of the equation and connecting directly to the modem. VM should really have told you to try that but they're as much use as a chocolate fireguard.
 
The stats don't look too bad, downstream SNR is a tad low but nothing dramatic. Try posting over on cableforum.co.uk, they have engineers on the site who should be able to help you.
 
i phoned them and went through the whole unplug n speedtest rubbish, apparently theres something wrong with the line and my modem and will take 48hrs to resolve. i'll post again if nothing changes. thanks
 
You must log in or register to reply here.
Back
Top Bottom