Very Unimpressed!!

RadioheadR6

RadioheadR6

RadioheadR6

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Joined
19 Jun 2009
Posts
169
After just over a month of use, one of the Samsung T240 monitors I got for my new build has developed a fault. I'm seriously unimpressed with Samsung...

Hmm.... Tried to post a screen shot but it's not showing up in the picture - Basically, one of the monitors has a thin red line running down the middle of the screen - Tried it with my laptop and it's still there so must be a manufacturing fault...

Have logged it with Samsung...
 
Ermm, all electronics can and do develop faults. There isn't a single manufacturer in the world which can put out a product with a 100% reliability rating.

What matters is how easy the RMA process is and how quick you get your replacement.
 
Sucks that your monitor died, keep us updated about the RMA process though, might be nice to see how they are against the likes of Dell whose customer support seems to be really great.
 
I've always had Samsung monitors swapped next-day or shortly after. Less hassle than Dell every time I've called.
 
ShaolinDreams said:
i had 4 CRT monitors die within a day of arrival. the 5th replacement worked flawlessly for over 5 years :D iiyama.
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So you got a monitor, it broke, got replacement it broke, got another it broke got another and that one broke, THEN you got a 5th and it worked.

I hope it was a nice CRT, I would have given up on whatever monitor it was by the 2nd one, lol.
 
RadioheadR6 said:
Have logged it with Samsung...
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I went back over your old posts. You only built your pc in June, did you get the monitors new around the same time? Assuming you didn't buy them second hand or anything like that I'm pretty sure you should be speaking with the retailer you bought it from and not Samsung directly. That is to say it's more likely you'll get a new replacement from the retailer where as if you deal with Samsung directly you'll probably get a refurb or a repair.
 
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z0mbi3 said:
I went back over your old posts. You only built your pc in June, did you get the monitors new around the same time? Assuming you didn't buy them second hand or anything like that I'm pretty sure you should be speaking with the retailer you bought it from and not Samsung directly. That is to say it's more likely you'll get a new replacement from the retailer where as if you deal with Samsung directly you'll probably get a refurb or a repair.
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Hmm... Will drop OC a web note... In the past I've always logged faults direct with the manufacturer... Also, my other half (who does not even live with me), thought she would do me a favour and cleared out all the boxes from the build, including the warrantee cards!!... Grr!!
 
RadioheadR6 said:
Hmm... Will drop OC a web note... In the past I've always logged faults direct with the manufacturer... Also, my other half (who does not even live with me), thought she would do me a favour and cleared out all the boxes from the build, including the warrantee cards!!... Grr!!
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I'd still speak to OcUK. Standard practise should be to go to the retailer first, at least if it's something like inside the first year of ownership :)

With that in mind I can't see that it would be reasonable to expect you to still have box. Like I Say speak to them and see what they say.
 
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They can't deny you warranty for not having the box, or so I've been told by a store manager before. Warranty card on the other hand I dunno, the Samsung warranty card basically has parts for you to fill out the make, model, serial, date and place of purchase but it also needs to be cosigned by the retailer which means you'd need to open the box in the store to fill it out, which makes me think that they'd never bother with the warranty card and just go with a purchase receipt as proof of when you bought it.
 
ive always had good service from samsaung, we have over 400 of them at work, we normal phone them, they take the details and then with a day a company that works for them call to arange a swap out, you wont need to box because ther replacement comes in shipping carton, they just swap it, and let you inspec the replace, all the ones we have had back have been new.
 
I logged the fault online yesterday and recieved no e-mail updates. Seems the service is purely web based - Logged onto the Samsung site and there was a message there asking me to call an 0870 number - Not a major problem, but would have been nice for Samsung to have contacted me to say this - They have my e-mail address, mobile and home number... Anyway, went through the problem with a fella on the phone, and had to give a part number (very, very small text that I had trouble reading from the back of the monitor)... Apparantly I will be contacted in the next day or so about getting a replacement....
 
RadioheadR6 said:
I logged the fault online yesterday and recieved no e-mail updates. Seems the service is purely web based - Logged onto the Samsung site and there was a message there asking me to call an 0870 number - Not a major problem, but would have been nice for Samsung to have contacted me to say this - They have my e-mail address, mobile and home number... Anyway, went through the problem with a fella on the phone, and had to give a part number (very, very small text that I had trouble reading from the back of the monitor)... Apparantly I will be contacted in the next day or so about getting a replacement....
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Did you try OcUK in the end? If I bought a monitor retail and it failed a month later I'd be expecting a new replacement.
 
z0mbi3 said:
Did you try OcUK in the end? If I bought a monitor retail and it failed a month later I'd be expecting a new replacement.
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Yes - Sent them a web note yesterday and got a reply back to suggest using Samsung as they have a good replacement policy - Not a problem (as long as Samsung get their finger out)...
 
if its on the monitor on all inputs its 99% likely to be a panel fault, i fixed 3 TVs today with similar faults (all sammy panels).

if you phone up and they can understand what you're post code is then already better than my Dell experience.
 
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