Vidahost - anyone hosting on acton.footholds get email password change?

Paul11 · 5 Jul 2017 at 08:27

so the acton server was attacked and they decided to change the passwords for all accounts on the server.

fair enough

im a resseller and have LOTS of domains on my account.

so they email me telling me the new password, a seperate email for each domain BUT they dont put anywhere which domain it is for !!!!!!

so i rang them and was told " worry this is how the system works there is nothing we can do about it"

now im left with loads of emails telling me new passwords and having no idea which domain each email relates to

reallly unhappy

Paul11 · 5 Jul 2017 at 22:43

i have no problem actually that they took precautions to protect my accounts from attack

my problem is that they changed all the passwords and then didnt tell me which password (that they emailed me) was for which domain.

Paul11 · 7 Jul 2017 at 08:37

well imo Vidaahost have gone down hill in many way since they were bought out

Paul11 · 7 Jul 2017 at 16:42

it was a username and password combo: but the username doesnt always give me an indication to which client or domain it was for.

Adz: thanks , thats very kind but im not after any compensation. there is nothing that can be done now and i still have to go through all my domains, one by one and try to work out which email is for which .

Paul11 · 19 Jul 2017 at 12:26

Now, all the wordpress passwords have been reset to "test" on all domains and vidahost are saying they didnt do it

edit:

reply from Vidahost confirming my account (and many others on that server) have been hacked

and i have to go and clean it myself and its not their responsibility.. even though it was lots of reseller accounts that were attacked and they didnt prevent it

they obviously had a massive attack back when the new passwords were sent out , its infected my reseller account at a root level and now they dont want to know

FUMING !

Paul11 · 19 Jul 2017 at 13:36

Azza said:
Wait? So the server has been compromised again or your accounts and others have been hacked, presumably through brute force or there is still something on the server from the last attack?

Yes, many reseller accounts have been compromised . and im guessing most dont even know