We were in private contact the last few days with NZXT and pressuring them to issue a full, formal recall and replacement of the PCIE riser, as we have a second video that is pretty damning of the design and the trigger for the fire in part 1. We have determined, as you'll see in our upcoming video, that in fact there is a 12V power plane within relatively close proximity to the screw hole in a manner which is capable of shorting 12V to ground and causing a fire. NZXT made a twitter statement publicly rather than replying to us properly. Amusingly, their statement almost word-for-word says part of what our emails did, but it's screwy to try and get in front of a story without even replying to the media partner who discovered the deeper issue. Further, the statement does not address our core concerns, and we believe it is a blatant PR play since they know we're publishing something, but it's hedging and didn't commit fully to a proper resolution of making new risers and removing all existing risers, where possible, from the field.
Our last email with NZXT told them that their response has been appalling and reminded them the gravity of a product that, with some connection cycles or perhaps a second-hand sale to an unwitting user in the future, could potentially catch fire. We're glad they're starting to listen, but are unsatisfied with the manner NZXT is handling this. Customers waiting 1month+ for plastic screws is bad, and that's not even the root cause of the issue. We still want to see a full replacement of these PCIe risers on the NZXT H1 case.
Part 2 was already produced, but NZXT published its statement after we gave them a courtesy notice. Rather than speaking with us candidly, the company ignored us for 7 days, then when I emailed the CEO personally, we got a garbage PR spin response that we challenged. NZXT then posted a twitter statement that is clearly an attempt to get ahead of this story -- but it is still not satisfactory to us. This is a serious issue.
More videos on this soon. It's the reason we skipped a few publication days.
