Viewsonic Warranty a joke

[radio]

My 4 week old 1912w developed a fault and would not power on.

I phoned viewsonic and was told that they send out refurbished replacements. However, as this is a new model, they have no refurbished stock. She had no idea when stock would arrive. It could be this week, it could be next month. I wanted to speak to her supervisor and she said she didn't have one.

Very dissapointed with their "Warranty" service.

Has anyone every used their Warranty service before? I really need a monitor to do my work on (I work from home).

 

[radio]

I phoned the Viewsonic UK (01293 643-900) instead of the UK warranty number and thankfully got it sorted. They will send one out to me in a week, but they gave no indication of the condition, other than it was not new

If there's one scratch on it i'll be sending it back.

I'm sure all these monitor makers are as bad as each other when it comes to after sales, but I hope everyone elses lasts longer than my one, and has better luck getting a working, good condition, refurbished "replacement".

Most annoying was when I checked their warranty policy, which stated a 48 hour turnaround. I missed the "best case" part:

On-Site-Customer-Exchange Service:
Dispatch of a replacement unit best case within forty eight (48) hrs (weekend or bank holiday excluded) after initial call at the call desk/service centre. Dispatch of the replacement unit and collection of the defective unit will be free of charge.

What a load of crap. Best case 48 hours, normal case 2 weeks, worst case 6 months?

 

[radio]

Did not know about the 28 days thing, good to know! Shame my one went after 30 days, Sods law eh.

My replacement arrived today - just the screen in bubble wrap so clearly a refurb. Apart from smelling of cigarette smoke, it seems ok. I would have fought harder for a new replacement, but this month a ram stick has died, two of my maxtors died, and another nvidia 6800 died; I just don't have the time.

KInd of wished I stuck with my 19inch nec multisync; 10 years on and it's still going strong.