Virgin 50Mb Installation - what do they do?

Darkman said:
Has anyone who has just got 50MB been given anything other than a separate modem and router?
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I just got upgraded a few days ago. He bought a DIR615 and a 50Mb modem with him from the van. When he saw I already had the router he held on to it and just installed the modem.
 
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I have a couple of questions:

1 I already have 20mb bb with them, do they just change the modem and router with no need for changing any wires into the property?

2 I already own a d-link dir-635 router, is this ok to use instead of the router they bring?

3 I already pay for 20mb how much more is it a month?

Thanks
 
Colonel_basic said:
I have a couple of questions:

1 I already have 20mb bb with them, do they just change the modem and router with no need for changing any wires into the property?

2 I already own a d-link dir-635 router, is this ok to use instead of the router they bring?

3 I already pay for 20mb how much more is it a month?

Thanks
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1. they change over the modem to the new 50Mb one and make sure the signal is correct.
2. they game me a router even tho i had 1 already - it was up to me to set it up
3. cost me an extra £5/month
 
The switch from 20meg to 50meg connection for me was pathertic, even the 2 technicians that came out said it was a waste of time, because i was NOT installing their inferior router, i already have a suitable router with range expander and homeplugs running off it all installed and working, and remaining in place

So all they did was swap the modem, and call CS to activate the new service, they also ran tcp-ip configuration tool which you can download for free, and is not even a VM tool lol.

For this i got charged an install fee ... ******* robbing b*stards, i will be flashing their router with dd-wrt firmware and selling it along with the 2 wifi adaptors i have (picked a second one up at a car bootsale) to cover the costs of the tech visit.


Wait until 100meg comes along,..... having watched BT make a complete mess of things with their combined home hubs, what do you thing VM have done ? .... yes you guessed it, combined modem/router.... yippee, ****** up from the word go !
 
tbh i'l be be dropping back down to 20Mb soon as i have no need for 50Mb. I was able to nab 2 wifi n routers and a dongle for free which made it worthwhile.
 
How much is 50mb? Or does it depend on a variety of things? I'm currently on 10mb and pay £25 a month. I'm sick of the caps. Downloading games off steam is a real pain and I don't like leaving my computer on all night
 
It depends on a variety of things, i have 2 phone lines with them (a throw back to old dialup days when i had one phone line for that) talk24 unlimited and a number of retention packages, as well as mobile call plans and stuff like that, i have no tv at all from them (and am fed up telling them i dont want it either !)

When i upgraded it was part of a retention deal because basically if you dont complain or nag them for better deals they will screw you over as an existing customer and leave you paying too much, so when i upgraded it cost me nothing except the "install" fee.

I will make my decision on the upgrade to 100meg when it's available based on a number of things, not least of which will be that combined router/modem thing, i have top flight Devolo home plugs and a Netgear WNDR3700 N300 Dual band 2.4/5.0 mhz router and WNDA3100v2 adaptors, which are also compatible with the Panasonic TV i am looking at buying, which i BET the VM crap wont be.... if i lose connectivity, or am likely to get other headaches because of their **** router, then i will not upgrade
 
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I'm confused about the combined modem/router.... some say it is excellent - the new "super-hub" and some say it is rubbish, but I think they may be referring to a different one which is supplied with the 10Mb and 20Mb packages...

I've been agonising over a move from my 20Mb package to 50Mb. My 20Mb connection is superb, can't fault it. What I don't want is to move from a superb 20Mb connection to a rubbish 50Mb one.
 
Tuvoc said:
I'm confused about the combined modem/router.... some say it is excellent - the new "super-hub" and some say it is rubbish, but I think they may be referring to a different one which is supplied with the 10Mb and 20Mb packages...

I've been agonising over a move from my 20Mb package to 50Mb. My 20Mb connection is superb, can't fault it. What I don't want is to move from a superb 20Mb connection to a rubbish 50Mb one.
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The ONLY package i know of that has a combined router/modem is the 100meg, the others are packages yes, but separate pieces of hardware, you'll get a modem, and you'll get a router.

The router they give you is not in itself bad, it is just barely capable of doing what they need, hence when you upgrade you end up needing another one, they are basic, and not great on features, in short - not the one you would choose to spend your money on, in fact, you'd eliminate it fairly early in your selection process.
The BIG problem with them is that VM likes to load it's own firmware on them, ignoring the fact that they are NOT a hardware design company, nor a software coding company, instead of just leaving the **** alone and letting the piece of hardware do the job it was designed and built to do, they want it branding with VM crap, and in doing so they load a firmware which is even more feature stripped !! and usually has a load of bugs in it too !

This is why 90% of VM customers that know what they are doing, immediately throw away the supplied router (usually in the direction of fleabay) and purchase one much more capable of doing the job !


Now you see the problem with the 100meg combined router/modem, you have a company that likes to select the cheapest equipment possible, and then screw around with the firmware.... and now they are combining the 2 pieces of equipment in one box... so that isnt going to cause p*ss poor performance in peoples networks is it ? .... VM you are/will be the weakest link !!

we already have enough problems dealing with pig thick "tech" support that can barely string a sentence together in english, that has a mind set that if it wasnt supplied by them it must be defective.

To give you some idea, i had some dumb foreign biatch going through my setup by phone a few weeks back when i lost my internet connection, she's asking all the usual crap, and then asks about cables, i say yes i have checked them, even swapped them for spare ones and it made no difference, to which she asks what they are, so i tell her CAT6 network cables, she has no idea what a CAT6 cable is and proceeds to ask what colour - i reply makes no difference, i selected the colours based on what i wanted, she asks if it's blue - i reply no it's yellow, her reply "oh well there is the problem you have the wrong cable, it should be blue, we give you blue cable, you must use that one otherwise it is wrong and wont work! that is why you have no internet" ...... {sigh} hmmm, CAT5 cable on a gigabit network, instead of a CAT6, i don't think so !! .... yes the next part of the phone call consisted of her listening to a dialing tone ! and me going to retentions and asking for a tech vist, and lodging an official complain as tech support refused to supply a visit even at my expense, and also because of the complete lack of any knowledge ! 5 minutes later tech visit booked for the following day, 2 hours later got a call saying please reboot the modem all should work now, we found a problem at our end (this was after the non-english speaking fool had denied all knowledge of any problem and insisted it had been my system, which i would have to take somewhere to be fixed .... yeah right !)
 
Amidar said:
But also if the 90% of VM customers know what they were doing they would keep the D-Link DIR615 router and flash it with the dd-wrt custom filmware ;)
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They won't give that router now with 50Mb installations will they ? Is it Super-Hub or nothing ?
 
Gunslinger said:
Not sure, as far as i knew the all-in-one solution was only being pushed on the 100mb customers, because the current router was not suitable, and the modem needed upgrading anyway
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Well my two and a half year old 20Mb modem would need upgrading I guess for 50Mb. If I go ahead an place an order I'll stipulate that I want separate items and see what they say
 
I have been on the 50Meg service for a year and will be dropping down to 20Meg as soon as that year is up. I get nowhere near these speeds. True, once a blue moon I may get 48 Meg or so but on average its at about 15Meg. How they can possibly advertise this service as 50Meg legally is beyond me.

The service also suffers from jitter and delay as well.

No, not impressed at all. Will be dropping down to 20Meg [fast enough] as soon as possible.
Steve
 
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