Virgin.... Grrr

matthewhotdude · 25 Dec 2010 at 07:12

Well I have been without the Internet for the past 3 days and they say it won't be fixed till the 29th grrr they say there is a problem in the area..... I'm just annoyed at having no Internet over Christmas :-(

Phal · 26 Dec 2010 at 10:31

Sucks big balls indeed

Only alternative is to get a BT ADSL line too in one breaks!

occuda · 26 Dec 2010 at 11:51

Strange I am in Telford TF2 area and have had no problems with the Internet so far.

Also nothing on the status page to say there are any problems.

rexehuk · 26 Dec 2010 at 14:48

Shouldn't be online over christmas anyway! See the family, drink and eat. Porn will still be there after new year.

m4rkw7 · 26 Dec 2010 at 23:48

Wait.. No internet. I sniff a WiFi leacher!

Stolly · 27 Dec 2010 at 15:59

Well i was going to post a similar thread but guess what there is one already.

Reported the problem just now. They can get someone out in a weeks time. Hurray.

Thank gawd for the wifi hotspot built into Android 2.2 and my HTC desire. Getting 5mbit over HSDPA.

Drone on the phone reckons that because the "tick" on the modem is flashing "its not connecting to the server"

Anyone able to offer a second opinion ? My router is still leasing an address, but its a 192.168.100.x range address that its getting from somewhere perhaps the modem itself ?

Werewolf · 27 Dec 2010 at 16:35

The router getting a 192.168.100.xxx ip sounds like it's "LAN" IP (the one you use to access it) which is set on the router itself, rather than it's "WAN" IP address which is usually shown under the status page of the router (for example on the d-link dir615 status page it'll report the WAN IP address as issued by the Modem/VM DHCP servers*, which is completely different to the one you use to access the router from your LAN).

What's the modem config page saying?
As normally the "ready" light flashing does mean an issue with the connection - but there is a bug in some of the modem firmware (I can't remember which modems it affect) that will lead to the light flashing when there is a working connection.

The chances are, if the guy/girl on the phone has done their job properly they will have tried to access the modem from their end (something they can do if it's getting a working connection), but if they can't see the modem there is a definite problem.

*Something along the lines of 86.x.x.x