Virgin Install Query

[TriedandTested]

Hey all.

I requested the QuickStart Installation Pack (i.e. the DIY pack) as part of signing up to the service. An email I just had contains:

"We’ve taken a look at your address, and it looks like we’ll actually need to send a member of our team round to install your services for you. That’s because there are some technical reasons why the QuickStart pack won’t work."

Any ideas what this is? The previous owner of the place was a Virgin customer and all the cabling is still in place. This has put the install back two days and, until I ring tomorrow to confirm, may have upped the installation price (having an engineer visit etc.).

Any ideas? What's are the 'technical reasons' they are referring to? I'm pretty sure I could do it myself.

 

[Spartacus35]

They may be thinking to disconnect or reconnect/update the Virgin phoneline, and/or the internet incoming connection with newer equipment or parts. Do you know how long it was since the previous owner had their equipment installed? if it was more than 5yrs ago then they may well be updating parts, (wall sockets, wiring etc), or testing connections for signal quality etc, but if they only install a new modem, tell them that you can do that yourself, providing you know how of course; and that they don't need to send out an engineer if that's the case. Though if it's for anything else, then you'll just have to pay whatever it is they have told you it will cost. Good luck.

 

[TriedandTested]

Ah, cheers. I wonder if you're right. The wall sockets do look outdated (there's an old telewest wall socket in one room and the TV and Internet come through different points in different rooms). I think you've nailed it.

Cheers. Will probably have to let them come but will fight having to pay for their upgrades!