virgin internet and netgear wireless router not working together

[unwashed potato!]

about 2 years ago i bought a netgear rangemax wpn824 router to go with the vrgin internet in the house i'm at the moment. they have worked ok together, though thinking about it we have had problems with the wireless dropping when more then one laptop was trying to connect but i thought that was down to the router, not virgin/router problems.

any way about 2 months ago virgin went for a week and nothing would bring it back. someone come out, turned out it was a problem down the road and problem fixed, however since then we've had non stop problems with it and i don't know why. we rang virgin and they advised that the router wasn't compatible with their modem, which i thought was odd as it's clearly working, just not all the time recently and often very slow/losing connection for 20 second gaps, and even then losing connection completely until a restart of both modem and router.

not sure what i can try doing to see what the problem is.

 

[Dist]

try connecting a PC directly to the modem, bypassing the router. That will be the easiest way to see if it is a router issue or a connection issue.

 

[Thebug]

I had the same router and it worked fine, you could try and use a different mac address in the router settings as this will give you a new ip address, just remember to reboot the modem and router after doing so else it wont connect.

 

[unwashed potato!]

I had the same router and it worked fine, you could try and use a different mac address in the router settings as this will give you a new ip address, just remember to reboot the modem and router after doing so else it wont connect.

i know how to get to where to put a mac address in but i've never done anything like this before so don't know what i should do...

try connecting a PC directly to the modem, bypassing the router. That will be the easiest way to see if it is a router issue or a connection issue.

works complete fine, no problems we've noticed.

 

[Thebug]

i know how to get to where to put a mac address in but i've never done anything like this before so don't know what i should do...

Go to the basic settings page of the router and click the box where it says Use This MAC Address: Then if its already got a number in there change one of them, if its blank stick a number in there like 01:24:B2:09:B8:63 save changes then reboot the router and modem.

Also check for a firmware update on the netgear site.

 

[unwashed potato!]

Go to the basic settings page of the router and click the box where it says Use This MAC Address: Then if its already got a number in there change one of them, if its blank stick a number in there like 01:24:B2:09:B8:63 save changes then reboot the router and modem.

Also check for a firmware update on the netgear site.

firmware appears to be latest available. got router to check but it failed so went to their site and if i've picked the correct version then it's the latest.

would there be any point in changing the mac address if it's working fine? right now it's not got any problems so would changing the mac address solve it from losing the connection in x amount of days?

it's actually been working fine all weekend connected to 1 pc and 1 laptop with vista, friend has come round couple hours ago with a dell vista laptop and the internet went. unplugging and plugging the router in after 10 seconds solves the problem.

what i found odd though was that i couldn't access the router by typing in 192.168.1.1 when i lost the connection, now the internet connection is back it's working again. would that suggest something about it's the router freezing etc? the lights are still flashing away like normal on the router and modem from what i can tell when we lose internet connection.