Virgin is so slow its almost unuseable

Mac2 · 27 Jul 2009 at 07:01

I have a VM10mb connection but it has virtually ground to a halt. I tried to set up VM newsgroups but I cant even download the list from the server. I have checked with speedtest and my upload speed and ping are fine but my download speed is sometimes less than 1mb and in reality my Internet is virtually useless. I am not being throttled and I have been trying various things to get it working but without successso far.

Any suggestions on what I can try?

DampCat · 27 Jul 2009 at 08:30

Calling them.

Mac2 · 27 Jul 2009 at 08:45

I did try that and I got as far as the tech guy getting me to go into safe mode but my z board doesnt work properly unless windows is running :mad:

siege2 · 27 Jul 2009 at 08:45

is your line length a big problem for you, does your Telephone line go along side lots off comercial industrial noise ie generators from buildings, to get to the telephone exchange, etc do put my info regarding your modem, line length etc , use samknows.com click telephone echange put in your postcode .

Daegan · 27 Jul 2009 at 08:52

siege2 said:
<snip>

He's not on ADSL.

As suggested give them a call. But make sure you've done the basics, i.e. reset the cable modem, if you use a router remove it and connect directly to the modem, up-to-date AV/spyware scan - the things they will ask you to do.

Edit: If you're feeling adventurous you can also try looking at your signal levels: http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=42&c=7

siege2 · 27 Jul 2009 at 08:58

ah cable it is, btw if your not getting a service do some speedtests then phone them up using the test's as proof then get a deduction in the monthly amount your paying , otherwords dont pay for what your not getting.

thats exactly what mate on the Gateshead exchange did, and got the duductions...

and do as exactly what Daegan said as that makes a big difference in the modem speed if other items or reducing or causing problems etc

Mac2 · 27 Jul 2009 at 13:49

Daegan you star. I have checked the event log and the downstream lock is failing all the time. The Indian guy I rang said the modem was fine :rolleyes:

Back to the phone then.

Qu3 · 28 Jul 2009 at 13:54

IMO if its ground to a halt someone is downloading torrents..
Are you the only person on that connection?
+
Are you using the Netgear router VM gave you?

osc89er · 28 Jul 2009 at 14:53

Qu3 said:
IMO if its ground to a halt someone is downloading torrents..
Are you the only person on that connection?
+
Are you using the Netgear router VM gave you?

As he mentioned already, the downstream lock is not stable. So it is the modem or the line.

I like analogies. If you can't hear your mate/girlfriend on the phone it is not because your mother is screaming in your ear. It is because you keep hanging up on him/her.