Virgin Issues

BennyC · 19 Nov 2009 at 13:10

Hi,

I've had a check on the virgin status website as our internet is currently not working. I'm in Lincolnshire. There was some scheduled maintenance that saw sheffield down yesterday though since last night ours has gone down.

Just wondering if anybody else in the area is experiencing the same. We're connected to the router fine just the 'internet' light is out.

Thanks

Benny C

macca672 · 19 Nov 2009 at 13:12

tried all the usual? restart router and modem by unplugging for 10 minutes, restart pc etc etc. if so then give them a ring on 150 (free if you have a virgin phone)

BennyC · 19 Nov 2009 at 13:18

I've restarted it, just unplugged it and then reconnected it. I did the same for about 5 minutes but I'll leave it off for 10 minutes like you say. Yup also tried restarting, resetting the network adapter etc. We do have a virgin phone but it's not plugged in or do I know where it is! students

macca672 · 19 Nov 2009 at 13:22

have a look here

http://www.virgin.net/customers/contactus/

they have a live chat, alternative phone numbers, email etc taht you can use if you cant find your phone for the free call

also you can try the newsgroups, they are usually very good on there

BennyC · 19 Nov 2009 at 13:29

Thanks for you help and quick replies!

BennyC · 19 Nov 2009 at 14:20

Looks like we haven't been paying our bills!

The lass who's in charge of doing so hasn't. Well we've not been recieving all of the TV channels. We basically have 1-5 and then channel 4+1 and nothing else. The girls had asked for it to be sorted and it never was.

'There's no hardware or ISP faults, we've cut you off because you've not paid'.

macca672 · 19 Nov 2009 at 17:34

eek well at least you know the cause now