Virgin Media - 50mb

Liam

Liam

Liam

Soldato
Joined
24 Jul 2004
Posts
3,192
Got connected on Saturday. I used to have Virgin at my Mum's house, we were on the 20mb connection and usually got around 18-20mb. Here, I seem to get around 30mb and paying for 50mb.

Anyone else got Virgin 50mb and getting a much slower speed?

Online speed testers seem to be a waste of time as they're all very different speed results ....

Cheers :)
 
Have you been given a new modem? Are you using a router?

Plenty of people have this problem and whilst it's sometimes a technical Virgin Media problem, it's also quite often a domestic hardware problem.
 
Robbie G said:
Have you been given a new modem? Are you using a router?

Plenty of people have this problem and whilst it's sometimes a technical Virgin Media problem, it's also quite often a domestic hardware problem.
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It's all new hardware mate. They have given me the fancy looking black modem with blue lights on top and a D-Link Router. Using Netgear Powerlines but I tested the speed from the router and its the same. Although its giving me 3-3.2mb download speeds, it sometimes hangs on loading up images or even submitting these posts.
 
Dont use speedtests never accurate enough download multiple files if you want to test or put DD-wrt on it and measure the bandwidth in realtime on it

I am on 20mb Virgin and ALWAYS get 20mb
 
are you using wireless?

my 50mb always give me 50mb speed (6.2mbps) any time in any day. with linksys WRT54GL with tomato firmware
 
not trying to be an ******* or anything :(

but if you check the Virgin site it does say up to 10/20/50mb

there will always been some unlucky people who dont get the full speed

your hardware is probably perfectly fine if your getting 30mb
 
Sem said:
not trying to be an ******* or anything :(

but if you check the Virgin site it does say up to 10/20/50mb

there will always been some unlucky people who dont get the full speed

your hardware is probably perfectly fine if your getting 30mb
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Disagree with this, there's something wrong as although they have disclaimers everywhere, cable should always be at or very near to stated speeds (as opposed to ADSL, which is ****).
 
Been on 50mb for a year now had a few issues for 2 months but i get 50m 24/7 and i am using the original netgear router they gave out still, as said above don't judge your speed by speedtest results i can use it and it shows me 10 meg or something, but can max my speed out all the time.
 
Robbie G said:
Disagree with this, there's something wrong as although they have disclaimers everywhere, cable should always be at or very near to stated speeds (as opposed to ADSL, which is ****).
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Agreed. I myself have had dealings with the 50mb setup from Virgin and received worse problems, with it attaining 48mbps during one period of the year and as little as 8 for the rest. I'm a student in Brum, where the one UBR is utterly insufficient to cope with the local bandwidth requirements during term time;so you may want to ring Virgin (or just take a cheese grater to your ear, its a very similar procedure), and find out a: what UBR you're on and b: whether you can be switched to a less used one.

Equipment failure is possible but unlikely. Virgin's flashy new modem with the soft blue lights overheats the same as any but it rarely failed for us, and the dir-615 is a solid router over its predecessor.
 
Although its sometimes not the ISP fault you are not getting speeds you pay for. Your always as slow as the slowest link.

If your downloading a file from a server on a 10mb connection you'll only ever get 10mb download from that source. This is why you shouldn't count on speed test results.

When you start downloading things from outside Virgins network they can not guarantee what speed you'll get..

Although if your only getting 30mb from downloading lots of linux distro torrents then yes you may have a problem...
 
I have found the Thinkbroadband.coms speed tester the result on 20Mb were spot on, but 50Mb were all over the place. Speedtest.net server in London works for me, others show anyway between 4Mb and 40Mb.

You really need a sustained download from a reliable source. 50Mb can pull around 6MB/s so a tester sending a MB or 2 is going to show incorrect results. A Linux ISO DVD is probably best to test with as it'll be a good size. You might be able to find one on the Virgin Usenet server - give it 8-12 connections and if that doesn't give you a solid 50Mb, there is defo something up.
 
Jabbs said:
Been on 50mb for a year now had a few issues for 2 months but i get 50m 24/7 and i am using the original netgear router they gave out still, as said above don't judge your speed by speedtest results i can use it and it shows me 10 meg or something, but can max my speed out all the time.
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I agree i have had some pretty dodge results too.
 
If you're consistently getting less than 40 to 45 Mbps then it's well worth logging a fault with VM. Make sure you ring the 0800 50 meg support line though, as it's UK based and they're much better at getting you sorted than the generic offshore team.

It might be worth posting up your modem stats and info up on the Cable Forum, as that's got VM staff on there as well as some proper cable techies. Just make sure you remove your MAC address(es) from the logs before you post up if you do that. You can get that info (as well as look for T3 timeouts) in the modem's page here.

Post up your SNR, power levels etc for down and upstream here if you want someone to take a look; those are the important ones usually.

I get 50.4 Mbps rock solid, 24/7. Are you sure you're testing your speed properly, on capable servers? Connect directly to the modem using a wire (ethernet) and try again. Either test a known good server (eg via FTP) or else Usenet is a good bet. Speedtest.net isn't too bad using the London server, but most are unreliable. Using wireless, powerplugs etc will always introduce variables to your speeds, so don't take those as gospel without checking via a direct connection. Good luck. :)
 
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