Virgin Media - Awful speed and drops out.

[callmenever]

Hello,

So for the last couple of months, the internet has been awful. Virgin media says everything is fine on their end.

One moment have 300mb+ and then sometimes have around 40mb. Then sometimes it will just cut off completely and takes about 10mins too come back on.

Any ideas please?

Wireless(On (2.4 and 5 GHz))
Internet(Partial Service (DS only))
Telephony(ready)

Hardware version : 10
Software version : 9.1.1912.304

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
138750000
Locked
Ranged Upstream Channel (Hz)
39399937
Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 -1.5 38 256 qam 1
2 146750000 -1.7 38 256 qam 2
3 154750000 -1.9 38 256 qam 3
4 162750000 -1.7 37 256 qam 4
5 170750000 -1.5 38 256 qam 5
6 178750000 -1.9 38 256 qam 6
7 186750000 -1.9 40 256 qam 7
8 194750000 -2 40 256 qam 8
9 202750000 -2.2 40 256 qam 9
10 218750000 -2.2 38 256 qam 11
11 234750000 -2.2 40 256 qam 13
12 242750000 -2.5 40 256 qam 14
13 250750000 -2.4 40 256 qam 15
14 258750000 -2.2 40 256 qam 16
15 266750000 -2.2 40 256 qam 17
16 274750000 -2.7 38 256 qam 18
17 282750000 -2.4 40 256 qam 19
18 290750000 -2.2 38 256 qam 20
19 298750000 -2.2 38 256 qam 21
20 306750000 -2.2 38 256 qam 22
21 314750000 -2.2 38 256 qam 23
22 322750000 -2 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 28689284 1557811
2 Locked 38.9 1024323 337648
3 Locked 38.9 1761277 359350
4 Locked 37.3 2710788 1100386
5 Locked 38.6 294744 102731
6 Locked 38.9 72654 6106
7 Locked 40.3 171239 10535
8 Locked 40.3 225706 65967
9 Locked 40.9 183232 33044
10 Locked 38.6 66305 7049
11 Locked 40.3 114467 9242
12 Locked 40.3 41209 1390
13 Locked 40.3 26319 696
14 Locked 40.3 42374 1064
15 Locked 40.3 132670 9123
16 Locked 38.9 117194 6442
17 Locked 40.3 43752 2941
18 Locked 38.9 29011 1911
19 Locked 38.9 18817 1038
20 Locked 38.9 12813 309
21 Locked 38.9 12895 204
22 Locked 40.3 16914 348

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39399937 51 5120 64 qam 3
2 53699907 51 5120 64 qam 1
3 32600000 51 5120 64 qam 4
4 46200000 51 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 3 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 1 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt078+voc-b.cm


Primary Downstream Service Flow
SFID 14674
Max Traffic Rate 690000278
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 14673
Max Traffic Rate 44000278
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log
Time Priority Description
13/03/2022 22:57:32 Warning! RCS Partial Service;CM-MAC=4***********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:57:31 Warning! Lost MDD Timeout;CM-MAC=***********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:57:10 Warning! RCS Partial Service;CM-MAC=4***********f:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:57:9 notice LAN login Success;CM-MAC=4*********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:57:6 Warning! RCS Partial Service;CM-MAC=**********23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:57:6 Warning! Lost MDD Timeout;CM-MAC=4**********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:56:42 Warning! RCS Partial Service;CM-MAC=4***********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:56:42 Warning! Lost MDD Timeout;CM-MAC=4*********23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:56:31 Warning! RCS Partial Service;CM-MAC=4********23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:56:30 Warning! Lost MDD Timeout;CM-MAC=4*********23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:56:19 Warning! RCS Partial Service;CM-MAC=***********23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:56:19 Warning! Lost MDD Timeout;CM-MAC=**********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:55:55 Warning! RCS Partial Service;CM-MAC=*********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:55:54 Warning! Lost MDD Timeout;CM-MAC=4**********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:55:31 Warning! RCS Partial Service;CM-MAC=4*********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:55:31 Warning! Lost MDD Timeout;CM-MAC=4*********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:55:7 Warning! RCS Partial Service;CM-MAC=4*********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:55:6 Warning! Lost MDD Timeout;CM-MAC=4***********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:54:56 Warning! RCS Partial Service;CM-MAC=4*********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;
13/03/2022 22:54:55 Warning! Lost MDD Timeout;CM-MAC=4**********:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1.1;CM-VER=3.0;

 

[ChrisD.]

How are you testing? Wired or wireless?

 

[callmenever]

Both.

I can be on my PS4 that is wired playing call of duty and I get 700+ ms.
I tested it on my phone today and only got 30mb download.

 

[Cyber-Mav]

Check cable going into the hub. If its loose this can happen

 

[arknor]

your moden should tell you the power levels somewhere and signal to noise ratio.

you might need a power balance/signal booster or whatever they are called fitting, depending on the cable length

 

[Duke]

Downstream power level is a little low so if you have an attenuator connected on the coaxial cable before the modem it might be worth trying without it, however its in spec so bit of a long shot.

Have you posted these stats on the VM support forum?

 

[ChrisD.]

Have you set up a Think Broadband graph?