Soldato
- Joined
- 29 Sep 2003
- Posts
- 5,834
- Location
- Newcastle upon Tyne
Does anyone have a complaints address for Virgin Media?
Their service has been shocking in the 2 months since I got it, with traffic shaping measures bringing me down to around 300kbps or less in the evenings (last night it was 156k, a whole 100k faster than dialup). Needless to say, I am cancelling my service and migrating to another ISP, yet Virgin have the cheek to say they are going to charge me £50 as a cancellation fee.
I want to write a letter of complaint saying that I don't think it's fair that I be charged this cancellation fee considering the very very poor service I have been receiving.
Thanks,
Michael.
Their service has been shocking in the 2 months since I got it, with traffic shaping measures bringing me down to around 300kbps or less in the evenings (last night it was 156k, a whole 100k faster than dialup). Needless to say, I am cancelling my service and migrating to another ISP, yet Virgin have the cheek to say they are going to charge me £50 as a cancellation fee.
I want to write a letter of complaint saying that I don't think it's fair that I be charged this cancellation fee considering the very very poor service I have been receiving.
Thanks,
Michael.