Virgin media conenction issues

Pc.robb · 19 Nov 2011 at 12:01

Hey guys llast night I tired to connect to my router, as the title suggests I'm with virgin media, I have the superhub and when I type in 192.168.0.1 to go to the login screen the page doesn't load any ideas?

I'm connected through wireless, I have great signal and I'm using a USB network adapter from netgear.

jimjamuk · 19 Nov 2011 at 12:06

Check the IP range you are on - that sounds the default but sometimes another range is used e.g 192.168.1.1

It will be your default gateway address on your wireless adapter if you run a ipconfig /all

Pc.robb · 19 Nov 2011 at 12:10

I didn't know exactly what you ment so I took a pic of the cmd.

jimjamuk · 19 Nov 2011 at 12:18

ok so you are on the 192.168.0 range (half way down the page) and your default gateway is 192.168.0.1 so that is your routers address. OK you could try both http and https just in case so http://192.168.0.1 or https://192.168.0.1 - see if either of these work

Pc.robb · 19 Nov 2011 at 12:20

jimjamuk said:
ok so you are on the 192.168.0 range (half way down the page) and your default gateway is 192.168.0.1 so that is your routers address. OK you could try both http and https just in case so http://192.168.0.1 or https://192.168.0.1 - see if either of these work

Tried both of them and they both fail to load and I've tried in a different browser Chrome IE9 and Firefox.

jimjamuk · 19 Nov 2011 at 12:37

ok taking the browsers out the equation - bring up a cmd prompt and type

telnet 192.168.0.1 80

if the screen goes blank then the box is listening on port 80 - if it times out then its not

Pc.robb · 19 Nov 2011 at 12:43

I got a error I copied and paste what you said :l

"telnet is not a recognized as an internal or external command, operbale progam or batch files"

jimjamuk · 19 Nov 2011 at 12:47

k sorry I forgot MS decided that the telnet command wasnt useful anymore. I dont think there is any problem with your host - I think it is the router that either needs a restart to restart its web service or it is locked down no to listen and isnt running the webservice

sorry but cant see anything wrong with your setup except it just isnt listening

Pc.robb · 19 Nov 2011 at 12:58

jimjamuk said:
k sorry I forgot MS decided that the telnet command wasnt useful anymore. I dont think there is any problem with your host - I think it is the router that either needs a restart to restart its web service or it is locked down no to listen and isnt running the webservice

sorry but cant see anything wrong with your setup except it just isnt listening

OK well thanks anyway.

jimjamuk · 19 Nov 2011 at 13:05

try rebooting it and try again

Pc.robb · 19 Nov 2011 at 13:10

Still the same :l

entail · 19 Nov 2011 at 13:15

Usually turning the Router On and Off will resolve this. Its a known issue with the superhub.

jimjamuk · 19 Nov 2011 at 13:38

yes reboot the router not the host

Pc.robb · 19 Nov 2011 at 14:39

I'll try it with the router later turn off leave for 30 seconds then turn back on or do you mean manually reset by pressing the tiny button?

awinchurch · 19 Nov 2011 at 19:13

Are you connected direct to the superhub wirelessly or to a router plugged into the superhub?

SkeeterUK · 19 Nov 2011 at 19:28

telnet can be installed again by going to the "control panel" then "program and features" and the bit on the left saying "Turn windows features off or on".

telnet should work again after you install it by using the seach/run thing.

Pc.robb · 20 Nov 2011 at 03:13

awinchurch said:
Are you connected direct to the superhub wirelessly or to a router plugged into the superhub?

Wirelessly.

Pc.robb · 20 Nov 2011 at 03:15

SkeeterUK said:
telnet can be installed again by going to the "control panel" then "program and features" and the bit on the left saying "Turn windows features off or on".

telnet should work again after you install it by using the seach/run thing.

I re-enabled it like you said run the test "telnet 192.168.0.1 80" and it failed.

SkeeterUK · 20 Nov 2011 at 10:54

Tried without the 80 on the end? I had to telnet into my thompson router the other day and didn't need to enter a port for it. Maybe different for you i dunno but try without the 80 on the end. Assuming the rest is correct for the router.

Found this duno if its any help tho.

http://help.virginmedia.com/system/...YPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=

jimjamuk · 20 Nov 2011 at 12:56

I suggested telnetting on port 80 to see if the webservice was running

Did you power off and on - I would unplug it for 30 secs min then boot the router back up and check again