Virgin media connection drops

[BenDoro]

Hi there lads i am having quite a lot of trouble with my internet connection it constantly times out and my modem needs the power taking out and then putting back in again a lot i use a netgear WGT624 v3 and i cannot find any other versions of firmware so i believe its upto date i run 2 computers and an xbox 360 through ethernet cables and have two laptops on wireless.

I have emailed virgin media and they seem to think its me. I was unconvinced at first but i was thinking it was possibly my router but cant be 100% sure(there customer service was no help as usual). I run the wireless settings on g and b as this was the default settings and i dont no a great amount about them. Or if i should just switch it to a g setting.

Its a virgin media business line at 10mb which sucks as the 20mb had some port restriction or something which conflicted with to many programs so i had to downgrade which i believe this costs me the same amount... and they say im binded to a contract that was signed which ofc i was never signed or even heard about... but ye thats life

I have checked all the logs that i can find and i see nothing wrong, other than that i cant say a lot more other than it randomly starts to slow down gitters reconnects every now and again then will drop sometimes not wanting to reconnect for 10 mins other times reconnecting instantly, others it will just timeout instantly and reconnect i normally just restart my modem ocasionally i have to restart both...

hope you lads can think of something if not i will try another router if u have any decent suggestions it needs to be quite fast and for 3 wired pcs and xbox and 2 wireless laptops

Many thanks for your time

Ben

 

[BenDoro]

sorry for double post but no some any ideas if not can i ask what tests i could ask virgin media to run just to see if it is the line or anything else

thanks again

 

[Cambofrog]

Is your internet connection via cable or (A)DSL?

If you have a cable connection, your best bet would be to post a message on their internal newsgroup: virginmedia.support.broadband.cable

They will not be able to advise on any router issues and will ask you to connect a PC directly to the modem for any tests.

They have ways of testing your connection remotely. Also, they may ask you to provide the results of tracerouts, pings and your modem signal levels.

They may also ask you to download several files simultaneously from the gamefiles section of their site to check your download speeds.

If you do not have a cable connection, they will not be able to help you on that newsgroup unfortunately.

 

[BenDoro]

thanks for the reply m8 appricated although i am on dsl erm ill give em a ring to check my line etc if its all fine i guess ill try a new router, would like to no if you would recommend a wireless g or n? and also appricated if u could recommend a good router for virgin media around £50 willing to pay slightly more

 

[Cambofrog]

thanks for the reply m8 appricated although i am on dsl erm ill give em a ring to check my line etc if its all fine i guess ill try a new router, would like to no if you would recommend a wireless g or n? and also appricated if u could recommend a good router for virgin media around £50 willing to pay slightly more

I noticed you got the usual fob off via your emails. You may not have much better luck via the phone if it's anything like the phone support for cable problems.

I noticed you said you were on a business connection rather than the standerd home connection. Have you looked through your paperwork to see if there is a specific phone number for business users. Hopefully virginmedia have better phone support for business users, but I wouldn't bet on it

As far as the recommendation for a router is concerned, some are cable compatible only. some are cable and (A)DSL compatible or a combined A(DSL) router/modem. Seeing as most of the routers I have looked at are cable only, I think someone with a DSL connection would be best to advise you.

Anyway, I hope someone from virginmedia may be able to advise you on the state of your connection before you invest in a new router.

Sorry that I can't help you more ATM

 

[mmorpheus1]

The Netgear WGT624 v3 is a cable router and does not have an ADSL modem built in to it. I am a VM engineer in an ex Telewest area and these routers were given out to customers in cables areas.

If you do have a cable modem, the chances are it will be an old model that will need replacing as many of the older modems are being taken out of use.

If you have an ADSL modem ask for a line check.

As for the support , if you go to the VM homepage, in the customer zone you will find a dedicated support number for help with your broadband, if you call customer service they wont be much help!

If they send an engineer out and he tests your modem and no fault is found a callout charge will be applied, most jobs i attend are either old modems or customers pc's or routers causing the problems.