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Virgin Media Discussion Thread

Merlin5 said:
VM emailed me this:

We’ve noticed that your WiFi connection at home could do with a boost, so how about we send you our latest WiFi Hub at no extra cost?

I have a superhub 3 and they're sending me superhub 5 or 6 whatever the latest is, for free. Pretty cool. I recently posted in this forum that I was having problems with WiFi at the far end of my home using a TP Link RE200 extender. So I just bought a better extender on ebay, a used TP Link RE705X WiFi 6. I haven't tried it yet as right now my WiFi is working fine around my home but I know at some point it'll mess around. The new superhub and new extender should pretty much guarantee solid WiFi everywhere.
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I wouldn't bank on it as I had the same setup & internet in the office at the back of my house was pretty weak still. I ended up moving to Sky as that was cheaper and faster, but their router was rubbish as well. I've now switched to a Flint 2 router and that's sorted it.
 
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El Jimben said:
I wouldn't bank on it as I had the same setup & internet in the office at the back of my house was pretty weak still. I ended up moving to Sky as that was cheaper and faster, but their router was rubbish as well. I've now switched to a Flint 2 router and that's sorted it.
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Thanks. Well fingers crossed it works well but if it doesn't I'll keep that Flint 2 in mind.
 
Yay, I just got a Hub 5 delivered today. I'll get that set up in a bit. They're asking me to recycle my old router but didn't send a return kit. Still, I've now got a prepaid label to print out and I'll use the old box the Hub 5 came in. Or I could just take it to the recycling centre.
 
Merlin5 said:
Yay, I just got a Hub 5 delivered today. I'll get that set up in a bit. They're asking me to recycle my old router but didn't send a return kit. Still, I've now got a prepaid label to print out and I'll use the old box the Hub 5 came in. Or I could just take it to the recycling centre.
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I think you're meant to use the box the new one came in and put the supplied label on it. If you don't return the old one there is a good chance they'll charge you for it.
 
Duke said:
I think you're meant to use the box the new one came in and put the supplied label on it. If you don't return the old one there is a good chance they'll charge you for it.
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Thanks. Well I've boxed up the old hub in the box the new one came in and I'm about to print out a prepaid label that I've downloaded from the delivery company (called 'InPost') that supplied the new hub, but they didn't supply a return label.
 
Merlin5 said:
Thanks. Well I've boxed up the old hub in the box the new one came in and I'm about to print out a prepaid label that I've downloaded from the delivery company (called 'InPost') that supplied the new hub, but they didn't supply a return label.
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Strange. Usually its fairly clear on what they want you to do, at least it was when my Hub 5 was replaced with a new one a few months ago. What hub did you have before as sometimes if the kit is old enough they'll ask you to recycle it locally. There should be a letter or leaflet in the box with the Hub 5?
 
Duke said:
Strange. Usually its fairly clear on what they want you to do, at least it was when my Hub 5 was replaced with a new one a few months ago. What hub did you have before as sometimes if the kit is old enough they'll ask you to recycle it locally. There should be a letter or leaflet in the box with the Hub 5?
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Oh dear, my brain must have been half switched off. There was a red VM leaflet in the box which I threw away but I've just looked at it again. For some reason I read it as to return old kit but yes, it said to recycle it. Doh!
 
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