Virgin Media Discussion Thread

They’re still going to find ways to scam us.

Got my renewal email to say my deal for only M500 broadband is rising to £74 in May, but if I renew now it’ll be just £31 a month.

Bullcrap.

That’s just copying Tesco’s BS claims that a non-Clubcard price is £5, when I’ve been buying the item for 30 years and it’s never been anywhere near £5. Lying through their teeth.


£31 also just happens to be the price I can get Vodafone’s 900mb for - minus whatever gift card/cashback is available at the time.
 
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My discount was ending in April so I called them today got offered nothing so canceled.

Few hours later got a call told them i was moving to community fibre 1gbps and they offered me 1gpbs and netflix for £30 a month with no increase till 2027.

I was on 250mbs paying 30 anyway so took it.
 
Starting to hate our VM connection. 1 gig connection only used for work, so not stressed but way less reliable compared to the open reach fttp line we also have.

The OR zen line does all the hard miles and rock solid.

VM is up, but speeds are patchy, then drops out overnight every few weeks, very annoying.

Maybe will consolidate or get a 2nd OR connection. But was kinda the point to have diff networks for redundancy and backup option
 
f666 said:
Starting to hate our VM connection. 1 gig connection only used for work, so not stressed but way less reliable compared to the open reach fttp line we also have.

The OR zen line does all the hard miles and rock solid.

VM is up, but speeds are patchy, then drops out overnight every few weeks, very annoying.

Maybe will consolidate or get a 2nd OR connection. But was kinda the point to have diff networks for redundancy and backup option
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Getting dual OR connections wouldn't make a lot of sense. Maybe switch to OR as your primary for everything and leave VM solely as a backup line?
 
aaronyuri said:
Getting dual OR connections wouldn't make a lot of sense. Maybe switch to OR as your primary for everything and leave VM solely as a backup line?
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Yeah that was the original point, putting a server on the VM to balance things out, not hogging main line, not sure can justify not using at all. Lol.

Maybe I just need to put non essential elsewhere and reprioritise.

Doesn't look like other symmetrical services coming anytime soon.
 
Maybe a failover solution of some sort. Might contact zen to see if possible. Looks like A&A can offer it.
 
I was going to leave but retentions offered me landline, 1gig, Sky Sports & UHD for £58 a month. I don't think I'd have got that cheaper elsewhere. Also, VM internet is rock solid here whereas full fibre has only just rolled out in this area.
 
Has anyone managed to have the price rise increase removed in advance? I need to call up this week, but my main discount doesn't end until September.
 
sastusbulbas said:
I'm out of contract, my 1gb bill is going up to £80.

Not sure if I should get off my backside and look at an alternative.
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Just had the renewal through, BB only (M500 volt'd to 1G), £36.62 -> £77.39 :eek

I am starting to detest their insidious practices.. new customer rate s £24.99 for Gigabit, although technically I am on M500 volt'd to 1G due to having a rolling O2 contract, so like for like, M500 is £20.99 for new customers.

So £20.99 vs £77.39.. ridiculous..

They of course offered me 1G for £38 although that was actually M500 volt'd again, so with the sim it's £50pm.. I politely asked to just cancel and when pushed on why just said it was due to the insulting renewal price (relative to new customers).

In a stroke of luck, FTTP was rolled out in our street a few months ago and looks like I can get EE 1600mbps for effectively £34pm (topcashback/uswitch) and should probably switch to that, I have had very few issues with VM's actual product, but I want to make sure I have alternatives..

So if you have a renewal with VM, just cancel, they'll offer you something cheaper initially, if you want to stick it out, I've always gone ahead with the cancellation and always had them phone me a few times prior to disconnection and negotiated further discount (if you can be bothered).
 
It is a very draining process, I have been with VM for several years now and have to go through this circus to renew each time.
VM have the monopoly in our village as that is the only fibre provider.
Openreach are supposed to be installing fibre in the next 6-12 months, so the next renewal I will most probably leave for them.

I have had no issues with the VM network, a real shame they cannot sort out their pricing and customer service...
 
father-ted said:
It is a very draining process, I have been with VM for several years now and have to go through this circus to renew each time.
VM have the monopoly in our village as that is the only fibre provider.
Openreach are supposed to be installing fibre in the next 6-12 months, so the next renewal I will most probably leave for them.

I have had no issues with the VM network, a real shame they cannot sort out their pricing and customer service...
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Agreed!

I was floored last year when after many years of having registered my interest in FTTP via openreach I had an email pop through, I assumed in a VM cabled area they'd not bother..

Fingers crossed, booked in for the end of the month, a week or so before VM's service stops, as it's a new FTTP installation, I want some overlap incase they need more time to connect from the ducting on the property frontage to the house (its all gravel, so should be easy).
 
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