Virgin Media Discussion Thread

Zirax said:
hmmm see vm is offering giga2 for £50/m. giga1 for £28
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I really need to ring them up and re-negotiate my deal with them, I'm out of contract and have been for a few years now and still paying like £75 a month for 500/30.

I just know for a fact though they won't offer me this same deal,always the same crap *only new customers blablabla".
 
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Nevakonaza said:
I really need to ring them up and re-negotiate my deal with them, I'm out of contract and have been for a few years now and still paying like £75 a month for 500/30.

I just know for a fact though they won't offer me this same deal,always the same crap *only new customers blablabla".
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75 is a lot of wiggle room if 500/30 is the entire service.

If you can't get something from other providers you can ring up virgin media business and ask them what they can do for you as a new customer, which you will be to them even though it's the same cables. After the 2 year contract is up you can hop back to virgin media residential, as a new customer because it refreshes if you've been away a while

Virgin media business does cost more but for £10 less than you're paying you could be on 1000/1000 and that's before prodding an advisor to see if they can do a deal for an interested potential new customer.
 
Nevakonaza said:
I really need to ring them up and re-negotiate my deal with them, I'm out of contract and have been for a few years now and still paying like £75 a month for 500/30.

I just know for a fact though they won't offer me this same deal,always the same crap *only new customers blablabla".
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freddie64 said:
Just got off the phone with VM retentions.

Thought i had left it to late as my contract is over in four days and would be going up to £89 for TV, broadband M350 and phoneline.

Wasn't on the best deal as never used retentions before as the only competition is Sky in my area and no good at haggling.

After about five minutes speaking to a nice scottish lady, i got the bill down to £37 a month with free Netflx (with ads). Also my next bill will be amended so will not be charged £89. It's a 2 year contract with a £4 yearly increase but that's ok.

Maybe not the very best deal, but will do me fine.

The number i used was 020 3743 6970.
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Worth calling this number to see what they offer you.

I didn't even say i was cancelling, just asked for a better price.
 
MartinPrince said:
Yes, I hate it when these companies lock down their routers so much. My friend went to BeFibre and initially, because the WiFi was unified, his phone and new devices would only connect to 2.4Ghz but at least I could login to the router and split the bands and get them onto 5Ghz. It's a poor router indeed that doesn't allow this.
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We had a new ISP lay cabling around here a few years back, initially their router setup was awful, you couldn't even change the wi-fi password yourself, you had to e-mail them a new password if you wanted it changed!!!

They did improve considerably though and have opened up the routers now, and when I was with them a year or two back you could just plug your own router into their modem, not even any messing about with "modem modes", so that was good.

With Sky (and the Virgin Hub 5x) that don't have modem modes, I don't think you can just use your own kit directly can you? Still needs to go through their router and therefore have the double NAT issues.
 
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Zirax said:
hmmm see vm is offering giga2 for £50/m. giga1
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Tavis75 said:
We had a new ISP lay cabling around here a few years back, initially their router setup was awful, you couldn't even change the wi-fi password yourself, you had to e-mail them a new password if you wanted it changed!!!

They did improve considerably though and have opened up the routers now, and when I was with them a year or two back you could just plug your own router into their modem, not even any messing about with "modem modes", so that was good.

With Sky (and the Virgin Hub 5x) that don't have modem modes, I don't think you can just use your own kit directly can you? Still needs to go through their router and therefore have the double NAT issues.
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You can remove their router entirely and use your own. Looking at doing this for my sky BB. Plenty of posts about it on Reddit and the sky forums.
 
Tavis75 said:
We had a new ISP lay cabling around here a few years back, initially their router setup was awful, you couldn't even change the wi-fi password yourself, you had to e-mail them a new password if you wanted it changed!!!

They did improve considerably though and have opened up the routers now, and when I was with them a year or two back you could just plug your own router into their modem, not even any messing about with "modem modes", so that was good.

With Sky (and the Virgin Hub 5x) that don't have modem modes, I don't think you can just use your own kit directly can you? Still needs to go through their router and therefore have the double NAT issues.
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I think you may have confused a local providers ONT with a modem, as nobody has provided modems for anything after the g.fast era.

Sky historically used DHCP60/61, often incorrectly referred to as MER, and the requirement did limit 3rd party hardware options as it wasn’t something many OEM’s enabled, meaning with a few exceptions, outside of anything WRT based, you were left to use *sense/*WRT/Untangle on a PC. My understanding is they haven’t gone down that route with fiber, but I haven’t personally checked.
 
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Nevakonaza said:
I really need to ring them up and re-negotiate my deal with them, I'm out of contract and have been for a few years now and still paying like £75 a month for 500/30.

I just know for a fact though they won't offer me this same deal,always the same crap *only new customers blablabla".
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Just phone and cancel. When they ask why say you can't afford it anymore.
 
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Recently i've been having a problem loading web pages with images from Chrome (ive also tried with different browsers) . Not all websites but the majority. Im on Virgin 1GB package and I have had no problems for the 2 years Ive been with them.

I have googled potential problems such as Malware, clearing cache, resetting browser, tried different browsers, updated all drivers, disabled extensions, disabled AV, checked router speeds etc on samknows and all fine. Turned router off and on. But the problem remains.

Until I run my VPN then all pages load as they used to. Ive also looked at same web pages on wifes laptop and they run fine too

Any ideas as Im at a loss?
 
Are there custom DNS settings on your machine?

Check under windows settings > network & internet > choose whichever connection you use (ethernet/wifi) > DNS Server assignment

Try changing it to Googles DNS just to see if it is a DNS issue.
 
ljt said:
Are there custom DNS settings on your machine?

Check under windows settings > network & internet > choose whichever connection you use (ethernet/wifi) > DNS Server assignment

Try changing it to Googles DNS just to see if it is a DNS issue.
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When I go into DNS settings and try to edit when I change to manual to enter a setting it reverts to auto. IPv4 and IPv6 are set to off not sure that means anything?

Edit: I activated IPv4 and added google settings. No change
 
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Phoned up yesterday to make sure they got notification from EE about me leaving next month, didn't even try to offer me a better deal.
 
Duke said:
www.ispreview.co.uk

Virgin Media O2 Preps 2Gbps UK Broadband Speed for Coax Network UPDATE

Over two years have passed since Virgin Media (O2) started making 2Gbps download speeds available via their full fibre (FTTP) network (here). Sadly that move le
www.ispreview.co.uk www.ispreview.co.uk
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I don't see the point other than to keep people with the speed increase, either way I want Fibre which I see them putting in now. Last time i spoke to Networks working in the area, the guy said he was trialing 2Gbps, that was about a year ago or more.
 
Ad_Augendae said:
I don't see the point other than to keep people with the speed increase, either way I want Fibre which I see them putting in now. Last time i spoke to Networks working in the area, the guy said he was trialing 2Gbps, that was about a year ago or more.
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Yes, it seems a little unnecessary, I've got 1Gbps but TBH that's purely for the upload as VMs upload is 1/10 of the download still and I may be streaming multiple files from my server away from home. With a synchronous supplier, like I had previously, I would probably be fine with 100Mbps, if I'm downloading a game\patch or something the bottleneck is generally the site serving the download anyway.
 
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