Virgin Media Discussion Thread

xb8browney · 10 Apr 2022 at 18:29

For reference mine is North East

Caged · 10 Apr 2022 at 18:30

I'm not sure this is 'real', running my own ping to this destination is showing no loss.

Dg834man · 10 Apr 2022 at 18:52

Central scotland and mine looks exactly as above

ChrisD. · 10 Apr 2022 at 19:25

Caged said:
I'm not sure this is 'real', running my own ping to this destination is showing no loss.

How can it not be real?

Duke · 10 Apr 2022 at 19:55

Same result here, is it a ThinkBroadband issue rather than a VM issue maybe?

Caged · 10 Apr 2022 at 19:56

ChrisD. said:
How can it not be real?

If it's only a congested link between the network that TBB host their service on and VM then there's no real-world impact. I can't reproduce the issue on any network I have access to.

Locky · 10 Apr 2022 at 23:34

Well I was getting bad packetloss in Cod tonight. Websites are slow to load.

My connection is usually solid.

the wopster · 11 Apr 2022 at 15:13

Mine is exactly the same, I wonder what went on

Sparx · 11 Apr 2022 at 15:34

I'm in Lincolnshire and my BQM had the same blip... Tbh I didn't notice anything wrong at the time, but I wasn't gaming or anything though yesterday either.

Looks like it could've been more of a TBB issue wherever the data centre/uplink provider is located maybe?

5355f932aaad2486bd485d96e293db7b85894986-11-04-2022.png

ChrisD. · 11 Apr 2022 at 15:49

I don't think it was a TBB issue, my FTTP line and others I've looked at (non-Virgin) were perfectly fine. Perhaps an issue specifically between TBB and VM or with VM themselves.

b0947505bd6d686681bc13c0d9d225db47ec5628-11-04-2022.png

Rainmaker · 11 Apr 2022 at 17:34

These posts prompted me to take a look at my own (years-old) BMW, and something weird happened four days ago:

Every day since, the pings are very low. The strange thing is, my 'real world' latency is actually worse now. About 22-24ms to 9.9.9.9 (was 18 before) and 30ms to Google.

Edit: No discernable difference from my network going out:

the wopster · 11 Apr 2022 at 18:27

Caged said:
Same here (London connection)

Looks like it’s happening again, you have got exactly the same rise as me currently

Caged · 11 Apr 2022 at 18:59

They've managed to have this fault exist for four days without picking it up and fixing it. Absolute clownshoes outfit.

My sister is with them because they're the only 100Mbps+ provider available, and people on her street are moving to G.Network as the fibre build reaches their homes. Sometimes people with months left with Virgin are swapping because they just need a connection that works.

Rainmaker said:
These posts prompted me to take a look at my own (years-old) BMW, and something weird happened four days ago:

Every day since, the pings are very low. The strange thing is, my 'real world' latency is actually worse now. About 22-24ms to 9.9.9.9 (was 18 before) and 30ms to Google.

Are you sure you're pinging your VM connection? oursecure.network is a cloudflare endpoint.

Quinnaay · 11 Apr 2022 at 20:30

My Graph is showing the above now it’s honkin.

Duke · 11 Apr 2022 at 20:36

woppy101 said:
Looks like it’s happening again, you have got exactly the same rise as me currently

Yep same again, no issues with any other sites or gaming etc though so something with TBB or routing to/from there and VM.

xb8browney · 11 Apr 2022 at 21:18

Spotted this on the virgin media community forum.

Thank you for reaching out to us in our community and welcome back, we are aware there is currently an issue with the BQM graphs all showing the same and this is being investigated.

Regards

Rainmaker · 11 Apr 2022 at 23:04

Caged said:
Are you sure you're pinging your VM connection? oursecure.network is a cloudflare endpoint.

I came here to post about this. Actually oursecure.network is my own personal/home domain, but when I moved my tor exit relays, obfs4 bridges and Signal proxies to Njalla (domains) and a new host for the some of the servers, I accidentally activated Cloudflare proxy for my personal domain root instead of just one of the subdomains. Noob.

I went through a patch where my WAN IP changed almost daily when VM were doing works, so I pointed TBB at my domain to cut down on the number of things that needed updating when my WAN IP did. Then, I forgot I'd done it! Sorted now haha.

KIA · 12 Apr 2022 at 12:24

Thinkbroadband article about the congestion issue:

https://www.thinkbroadband.com/news/9195-bqm-showing-peak-time-latency-issues-for-virgin-media-users

Felon · 12 Apr 2022 at 15:43

Playing games with my mate last night, I'm still trying to put up with this (100Mbit VM) in the end the Lag and packet loss was so bad, I tethered through my phone with 2x bars on 4G, and had a better experience

Thankfully I'll be moving house in a month or two, so won't have to put up with this for much longer. VM say "there's nothing we can do" as my download speed is fine.

Caged · 12 Apr 2022 at 18:17

More people should push these sorts of congestion issues through complaint -> deadlock letter -> CISAS ruling - VM do not bother to fight, so you can say that your preferred resolution would be a refund for the months where the service has been unusable and an early contract release.

Appreciate it's more effort than just leaving when the contract ends.