Virgin Media Discussion Thread

ProStreet · 12 Sep 2022 at 14:18

Caged said:
Presume you'd be subject to the full cancellation charges, there's no cooling-off period on B2B services.

Thanks, ah well.. 12 months isn't that long

Ayahuasca · 12 Sep 2022 at 14:23

Edit: removed as it likely won't work.

ProStreet · 12 Sep 2022 at 14:32

Ayahuasca said:
Edit: removed as it likely won't work.

What was it

Kyle009 · 16 Sep 2022 at 12:58

Has anyone elses ThinkBroadband BQM been disabled? Just went to check mine and it is disabled and a full red graph since July 29.

Haven't noticed any drop off in quality, nor have I changed any kit

ChrisD. · 16 Sep 2022 at 13:02

Kyle009 said:
Has anyone elses ThinkBroadband BQM been disabled? Just went to check mine and it is disabled and a full red graph since July 29.

Haven't noticed any drop off in quality, nor have I changed any kit

TBB automatically disable graphs when the router isn't configured to allow ping after some time. Red graphs suggests your router is dropping pings.

Robzere31 · 16 Sep 2022 at 13:27

Robzere31 said:
That time of year again, phoned up this morning to "negotiate" my contract.
Offered 200mb broadband only (which I'm currently on) for £36pm

Turned it down, & tried to get a better offer, but no dice. Cancelled contract with 30 days notice.
See if I get a call back

Loyalty team call today, after a quick chat, been offered same package at £25.

Kyle009 · 16 Sep 2022 at 13:31

ChrisD. said:
TBB automatically disable graphs when the router isn't configured to allow ping after some time. Red graphs suggests your router is dropping pings.

Thanks, I assumed that but nothing has changed on the config. Very strange, will try setting one up again tonight

chroniclard · 16 Sep 2022 at 13:33

Kyle009 said:
Has anyone elses ThinkBroadband BQM been disabled? Just went to check mine and it is disabled and a full red graph since July 29.

Haven't noticed any drop off in quality, nor have I changed any kit

Could be your ip address has changed. VM ones are not static and do change now and again.

ChrisD. · 16 Sep 2022 at 13:40

Ah yeah forgot VM don’t use static.

chroniclard · 16 Sep 2022 at 13:43

Doesnt happen often but when I turned everything off recently to go on holiday I came back to a new ip. Think mine has changed maybe 3 or 4 times in 10 years.

Caged · 16 Sep 2022 at 14:13

I've had an SH3 block pings randomly and then when rebooted the graph came to life again

RobTi · 16 Sep 2022 at 15:04

Just checked mine and all okay

MartinPrince · 21 Sep 2022 at 15:12

I'm on the phone to VirginMedia tech support and they are telling me the new Superhub 5 (five) has been discontinued? Is this correct?

I had called to see if they would replace my Super4 with the 5 as I wanted the 2.5gb port (and Wifi 6)

peterwalkley · 21 Sep 2022 at 16:43

Anyone else with Virgin having problems today ? Its up and down like a tart's knickers. Been like that since last night.

Trig · 21 Sep 2022 at 16:48

MartinPrince said:
I'm on the phone to VirginMedia tech support and they are telling me the new Superhub 5 (five) has been discontinued? Is this correct?

I had called to see if they would replace my Super4 with the 5 as I wanted the 2.5gb port (and Wifi 6)

I thought it was pretty new and they were slowly rolling it out.

MartinPrince · 21 Sep 2022 at 16:51

Trig said:
I thought it was pretty new and they were slowly rolling it out.

I personally think he was talking nonsense as I know it was in testing earlier in the year and should be coming out of testing now. I'll check to see what info I can get from their forums...

sandys · 21 Sep 2022 at 16:51

I read on the forums there are still problems with it and they don't anticipate having a working firmware until March '23, I don't know where that info comes from, perhaps the problems are enough that they have stopped supplying it.

ED209 · 21 Sep 2022 at 18:58

No issues with VM here today, worked from home as usual without any issues.

What issues do the SH5 have?

I have had mine since Jan this year and not had a single issue with it, no other routers etc and just the SH5.

Handles all the wifi devices fine along with the wired devices.

Trig · 21 Sep 2022 at 19:08

Mate of mines just had the SH5, wifi is off and all handled by his Wifi 6 Deco mesh setup as the issues he was having on his older SH didn't disappear simply by upgrading his service funnily enough...
Be nice to know if there is a list of issues for it though as I'm moving house soon and might end up back in a VM area..

mrk · 22 Sep 2022 at 11:03

Those on o2 mobile and also on Gig1 VM, what sort of Volt perk did you get?

The default perk is supposed to be free speed bump up to the next speed, but as I'm on 1Gb already, what should I be getting as a perk I wonder. My new SIM comes tomorrow.