Virgin Media Discussion Thread

IvanDobskey · 2 Feb 2023 at 13:19

ChrisD. said:
@IvanDobskey have they lied to you yet?

I wouldn't put it past them to be honest. Their customer service has been nosediving for a few years now.

Disco_P · 2 Feb 2023 at 15:20

beachBOYken said:
How long after you cancelled did they phone you?

Im worried if I do this they won't phone back. lol.

I guess if they didn't I could phone them and beg to stay

My call came a day or 2 after I put in my cancellation request. But neither when I cancelled or tried to retain did they make an offer cause they cannot offer symmetric gigabit nor can I leave vodafone for another year.

benjii · 2 Feb 2023 at 16:22

I really hope I get a price increase email so I wriggle out of my contract before it ends in July. Openreach fttp is my area now so I'm going to switch.

Zenduri · 2 Feb 2023 at 16:54

Gave VM a ring today to try and renegotiate (contract eneds July 2023) Im on the M350 at the moment and the best they could offer was £39 month for either the M350 or M500. Currently paying £41 for M350. They wouldnt shift at all, and they are offering M350 to new customers for £27 month

bobuk · 2 Feb 2023 at 16:57

Got my price increase today 100mb Mixit Tv and phone (not used ) present cost £41.00 going up to £50.00. Phoned in and cancalled, will go to G5 broadband with 3 for £20.00 a month, freeview tv and dump the phone, have been with Virgin for 18 years and to be fair it's always been a reliable service, but the price increses are really taking the p***.
I think they will take a loss of customers now

Deleted member 77746 · 2 Feb 2023 at 16:59

Zenduri said:
and they are offering M350 to new customers for £27 month

is that with or without a phone?

Zenduri · 2 Feb 2023 at 17:03

GaryTheSnail said:
is that with or without a phone?

without

Rainmaker · 2 Feb 2023 at 17:51

Robert said:
Anyone have experience of raising subject access requests with virgin? Tried to sort a deal with them for the in laws - was lied to on multiple calls and even by someone who promises to review recordings and call back.

Welcome to Virgin Media! My wife and I have been married almost 10 years now, and VM still insist on the account holder's name being my wife's maiden name. Every time we bring it up they say we 'should have sent a marriage certificate in, then'... To which we confirm that we have. Three times! Eventually I made a complaint and asked where our personal data had vanished to, if they've had three copies and still can't locate them. How is our PII being handled for this to be the case? Some silence, a bit of chair squirming, and 'We'll look into it and call you back'.

NARRATOR: They didn't call him back.

So now, on the run-up to our 10 year anniversary, we still have to answer 'What's the account holder's name?' with 'Smith... No, Jones. Well, you think it's Jones - don't ask'.

jonnymc4 · 3 Feb 2023 at 13:11

IvanDobskey said:
I finally cancelled my virgin contract, been overcharged for years but stayed as no real competition round my area.

But now we have city fibre fttp down our road and an offer of £30 a month for 900mb was too good to turn down.

They have of course been phoning me repeatedly with better and better deals ever since. Too late.

Bye bye virgin

Netomina are installing FTTP this year at my address. Can't wait for the day. My contract with Virgin ends on 7 July, just hope Netomina have the fibre installed by then!

squerble · 3 Feb 2023 at 13:23

benjii said:
I really hope I get a price increase email so I wriggle out of my contract before it ends in July. Openreach fttp is my area now so I'm going to switch.

Same! Had an existing 1Gig contract that runs until July 2023 when we moved into this house, and they let me keep the original contract date, so I'm just counting down the days until I can switch over.

FTTP available here, and we're in the "Phase 2" of City Fibre too.

HEADRAT · 3 Feb 2023 at 13:24

If there was an alternative I'd take it

jonnymc4 · 3 Feb 2023 at 13:28

Virgin were carrying out work in my area yesterday. I've gone from not much packet loss, fairly minor through the day to a little rubbish since. I'll be online gaming later and hoping it won't be causing much issue. Anyone manage to resolve packet loss with them?

Today's:

Last Week's

R3X · 3 Feb 2023 at 13:45

Zenduri said:
Gave VM a ring today to try and renegotiate (contract eneds July 2023) Im on the M350 at the moment and the best they could offer was £39 month for either the M350 or M500. Currently paying £41 for M350. They wouldnt shift at all, and they are offering M350 to new customers for £27 month

Sounds like what I get most of the time with VM, this does not sound encouraging. Having had 5 BB down times within 2 months a while back that set a new record for VM service in my area, being fair though they fixed the BB outtages all 5 times within half a day if not next day but its still feeling poor at best.

I will still call a month or so ahead when my contacts up to cancel the contract, will see if Sky TV and Fibre 1gig up/down in my area might be better or not.

Duke · 3 Feb 2023 at 14:10

jonnymc4 said:
Virgin were carrying out work in my area yesterday. I've gone from not much packet loss, fairly minor through the day to a little rubbish since. I'll be online gaming later and hoping it won't be causing much issue. Anyone manage to resolve packet loss with them?

Today's:

Last Week's

Can you post the power level stats in here from the modem config page? Maybe its gone out of spec following their work.

jonnymc4 · 3 Feb 2023 at 14:21

Duke said:
Can you post the power level stats in here from the modem config page? Maybe its gone out of spec following their work.

Here are my router stats. I've put under spoiler to avoid clogging up the thread. Cheers

Edit: I'm on 1Gig FYI

Channel Overview	Downstream	Upstream
Item	Status	Comments
Cable Modem Status
Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

3.0 Downstream channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
2	146750000	6.099998	40.946209	QAM256	2
1	138750000	6.300003	40.366287	QAM256	1
3	154750000	6.000000	40.946209	QAM256	3
4	162750000	5.599998	40.366287	QAM256	4
5	170750000	5.199997	40.366287	QAM256	5
6	178750000	5.000000	40.946209	QAM256	6
7	186750000	4.900002	40.946209	QAM256	7
8	194750000	5.000000	40.366287	QAM256	8
9	202750000	5.300003	40.366287	QAM256	9
10	210750000	5.599998	40.366287	QAM256	10
11	218750000	5.900002	40.946209	QAM256	11
12	226750000	6.099998	40.366287	QAM256	12
13	234750000	6.400002	40.366287	QAM256	13
14	242750000	6.800003	40.366287	QAM256	14
15	250750000	6.699997	40.946209	QAM256	15
16	258750000	6.800003	40.946209	QAM256	16
17	266750000	6.699997	40.946209	QAM256	17
18	274750000	6.599998	40.946209	QAM256	18
19	282750000	6.199997	40.946209	QAM256	19
20	290750000	6.300003	40.366287	QAM256	20
21	298750000	6.800003	40.366287	QAM256	21
22	306750000	6.599998	40.946209	QAM256	22
23	314750000	6.500000	40.946209	QAM256	23
24	322750000	6.099998	40.946209	QAM256	24
25	330750000	6.400002	40.366287	QAM256	25
26	338750000	6.699997	40.946209	QAM256	26
27	346750000	6.800003	40.366287	QAM256	27
28	354750000	6.500000	40.366287	QAM256	28
29	362750000	6.599998	40.366287	QAM256	29
30	370750000	6.599998	40.366287	QAM256	30
31	378750000	6.599998	40.366287	QAM256	31

3.0 Downstream channels

Channel	Lock Status	RxMER (dB)
2	Locked	40.946209
1	Locked	40.366287
3	Locked	40.946209
4	Locked	40.366287
5	Locked	40.366287
6	Locked	40.946209
7	Locked	40.946209
8	Locked	40.366287
9	Locked	40.366287
10	Locked	40.366287
11	Locked	40.946209
12	Locked	40.366287
13	Locked	40.366287
14	Locked	40.366287
15	Locked	40.946209
16	Locked	40.946209
17	Locked	40.946209
18	Locked	40.946209
19	Locked	40.946209
20	Locked	40.366287
21	Locked	40.366287
22	Locked	40.946209
23	Locked	40.946209
24	Locked	40.946209
25	Locked	40.366287
26	Locked	40.946209
27	Locked	40.366287
28	Locked	40.366287
29	Locked	40.366287
30	Locked	40.366287
31	Locked	40.366287

3.1 Downstream channels

Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
159	96	4K	1840	QAM4096	759

3.1 Downstream channels

Channel ID	Lock Status	RxMER Data (dB)	PLC Power (dBmV)	Correcteds (Active Profile)	Uncorrectables (Active Profile)
159	Locked	42	7.3	978864989	76

3.0 Upstream channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	30100000	47.520599	5120 KSym/sec	64QAM	4
2	23600000	48.020599	5120 KSym/sec	64QAM	5
3	36600000	47.520599	5120 KSym/sec	64QAM	3
4	43100000	47.020599	5120 KSym/sec	64QAM	2
5	49600000	46.520599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	US_TYPE_ATDMA	0	0	0	0
2	US_TYPE_ATDMA	0	0	0	0
3	US_TYPE_ATDMA	0	0	0	0
4	US_TYPE_ATDMA	0	0	0	0
5	US_TYPE_ATDMA	0	0	0	0

3.1 Upstream channels

Channel	Channel Width (MHz)	Power (dBmV)	FFT Type	Modulation
6	10.0	40.2	2K	QAM128

3.1 Upstream channels

Channel	Channel Type	Number of Active Subcarriers	First Active Subcarrier (Hz)	T3 Timeouts	T4 Timeouts
6	OFDMA	200	53.9	1	0

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	;kfoA,.iyewrkldJKDHSUBsgvca69

Primary Downstream Service Flow

SFID	1285
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	12416
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

Network Log

Time	Priority	Description
Fri Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Feb	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Thu Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Wed Feb	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Tue Jan 31	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Mon Jan 30	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sun Jan 29	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Sat Jan 28	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;
Fri Jan 27	3	No Ranging Response received - T3 time-out;CM-MAC=ac:f8:cc:b7:69:50;CMTS-MAC=70:e4:22:f1:7a:b1;CM-QOS=1.1;CM-VER=3.1;

beachBOYken · 3 Feb 2023 at 14:34

RobTi said:
first callback was around the 3 week mark after putting my notice in, if they don't call back and you are worried you just cancel your notice before the time is up

Would cancelling your notice force you into a new contract do you think?
Just trying to cover all scenarios, lol.

Phemo · 3 Feb 2023 at 18:34

I need to call Virgin Media to ask about my bill which is something I will do over this coming weekend, but just thought I'd check with you guys first.

I was paying £66 a month for TV (with kids pack), phone and 500Mb Internet but upped to Gig1 via Volt and I was on an 18 month contract for that. Price never changed from £66 for the whole duration, but it ended in January when the price went up to about £111. I called them up a couple of weeks ago to re-contract and basically got the same deal again for £75 a month. I understand everything has gone up so I considered myself fairly lucky to get the same arrangement for an extra £9 a month.

However yesterday I got an email telling me that my package would go up by £15 a month as of April. Does anyone know if this is going to apply to my bill despite the fact I just recontracted or if, like my previous package, it remains the same fixed rate for the contract duration?

TLDR, I re-contracted package for 18 months at £75 a month 2 weeks ago, just received an email about a £15 a month price rise - will this apply to me despite the new contract or not? Since my previous contract remained the same amount for the whole 18 months.

I know I need to call them to get confirmation but I'm really not in the mood to deal with them today

Dave85 · 3 Feb 2023 at 19:19

Every time I have re-contracted on a deal its never been affected by price rises during the contract.

Disco_P · 3 Feb 2023 at 19:51

Phemo said:
I need to call Virgin Media to ask about my bill which is something I will do over this coming weekend, but just thought I'd check with you guys first.

I was paying £66 a month for TV (with kids pack), phone and 500Mb Internet but upped to Gig1 via Volt and I was on an 18 month contract for that. Price never changed from £66 for the whole duration, but it ended in January when the price went up to about £111. I called them up a couple of weeks ago to re-contract and basically got the same deal again for £75 a month. I understand everything has gone up so I considered myself fairly lucky to get the same arrangement for an extra £9 a month.

However yesterday I got an email telling me that my package would go up by £15 a month as of April. Does anyone know if this is going to apply to my bill despite the fact I just recontracted or if, like my previous package, it remains the same fixed rate for the contract duration?

TLDR, I re-contracted package for 18 months at £75 a month 2 weeks ago, just received an email about a £15 a month price rise - will this apply to me despite the new contract or not? Since my previous contract remained the same amount for the whole 18 months.

I know I need to call them to get confirmation but I'm really not in the mood to deal with them today

Yeah it will be going up to £90. This seems to be a first for VM, this year you can end your contract to negotiate. Next year it's baked into the contract.

Cavallino · 3 Feb 2023 at 22:05

macca40 said:
Tried that wont answer put on hold for one hour last night 7 till 8, phone tonight was told cancellation close a 5 so last night was a p*ss take.

Sounds familiar.
You can try their whats app group.
OR... jump onto the VM forums, sometimes there is someone decent on there responding.

I will never go back to VM. I would rather use 28.8k dialup.

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